1. International Affairs
“Handling complaints”
Conformity Assessment Workshop
Geneva March 2006
CTBT / WTO
Anna Camboim
International Affairs
Inmetro, Brazil

2. Inmetro`s activities:
Scientific and Industrial Metrology
Legal Metrology
Regulatory Agency
National Accreditation Body
Brazilian TBT/WTO Enquiry Point

3. Interaction channels
 Call center Integrated System in RBMLQ (Brazilian Network on Legal Metrology and Quality)  Product Analysis Program  Brazilian TBT/WTO Enquiry Point

5. Call center services

8. DIPAC - Conformity Assessment Programs Division
DIVEC - Conformity Verification and Control Division
DIVIQ - Orientation and Quality Incentive Division

11. Product Analysis Program
Products analised: 140
Products brand:

12. Brazilian TBT/WTO Enquiry Point Information Management

13. Score-cards ( )
2001
2002
2003
2004
2005 29 45 72 18
348
476
657
347
703
1100 85
534
720
633
61*
1319
862
854
1400
1200
1000
800
600
400
200
New subscribers to
Alerta Exportador!
*including Addenda, Corrigenda and Revisions
Requests for info/Complaints
Overall otifications to TBT/WTO (excluding BRA)
Brazilian Notifications

14. Requests for Information to Inmetro
Exports
US$ billions FOB
(12 months - accumulated)
Requests for Information to Inmetro
(12 months - accumulated)_)

15. Thank you!