1. Knowledge Retention Plan
May 9, 2017
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2. PROBLEM 29% of COPB utilities staff are eligible to retire in 5 years
Resulting knowledge gap
Decreased level of service
Source: According to the AWWA Benchmarking Survey (2016), one in five workers at water and wastewater utilities will be eligible to retire in the next five years.
Source: AWWA

3. GOAL
Assess knowledge gap
Transfer knowledge within 2 – 5 years

4. IDENTIFYING THE EMPLOYEES
Compiled employee’s relevant data from City’s Database
Identified staff that are eligible to retire

5. Employee’s Data Worksheet

6. Retirement Eligibility Chart & Table

7. Organizational Chart

8. Organizational Chart

9. Knowledge Inventory Form

10. Knowledge Inventory Form

11. ACTION PLAN

12. Review and Update Update eligibility worksheet periodically
Conduct follow-up assessment annually

13. Prepare now to maintain service levels
Call To Action
Prepare now to maintain service levels
Erica Powell –
Maria Loucraft –
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14. QUESTIONS