1. KNOWLEDGE MANAGEMENT (KM) Session # 28

2. SECI Model Explicit EXTERNALISATION COMBINATION Tacit Explicit
INTERNALISATION
SOCIALISATION
Tacit

3. SOCIALISATION

4. EXTERNALISATION

5. EXTERNALISATION (Large Scale)

6. COMBINATION
Explicit Knowledge Form, e.g. Report

7. ?

8. INTERNALISATION
Explicit Knowledge
Internalised

9. The “Process” approach to KM and ICT Support

10. Knowledge Management Processes
Knowledge Creation/ Acquisition
Knowledge Storage/ Organization
Knowledge Distribution/ Sharing
Knowledge Application/ Interpretation

11. Storage/ Organization
KM PROCESS AND ICT FUNCTIONAL SUPPORT
INFORMATION TECHNOLOGY
KM PROCESS
Creation / Innovation
Storage/ Organization
Sharing
Application
Search Engines
Video Conferencing
Data Warehousing
Document Management
Multimedia Databases
Virtual Meetings
Brainstorming

12. Storage/ Organization
KM PROCESS AND ICT FUNCTIONAL SUPPORT
Continued….
INFORMATION TECHNOLOGY
KM PROCESS
Creation / Innovation
Storage/ Organization
Sharing
Application
GDSS
Collaborative Filtering
Web Push Technology
Expert Systems
Automated Helpdesk
Electronic Community
Case based reasoning

13. in organizations raises important issues such as:
Value of KM!
Use of Knowledge
in organizations raises important issues such as:
Power
Culture
Control
Dependence
Visibility

14. POWER in organizations:
Issues in use of Knowledge:
POWER in organizations:
Power in the firm is the … i. Client/customer base and ii. Staff’s analytical ability.
If I put all my info in the database, I loose power?
I have developed an area of expertise, If I shared then YOU will get credit and NOT me? And I will loose?

15. CULTURE : Every body is very busy, NO time to think!
Issues in use of Knowledge:
CULTURE : Every body is very busy, NO time to think!
If you are using IT, you are not doing something important?

16. Issues in use of Knowledge:
CONTOL I don’t have any control on how my information in databases will be used by other people?
How this info will be mis-constructed and mis-represented?

17. Issues in use of Knowledge:
DEPENDENCE
You search a data base, cannot find what you were looking for!
It may create a sense of paralyzing, Oh, “what do I do now?”

18. Issues in use of Knowledge:
VISIBILITY “ I am fearful that I would put something in database and it becomes public and it turns out that I was wrong, somebody will catch it and it will reflect badly upon me.”

19. VISIBILITY “People are uncomfortable to put up their ideas
Issues in use of Knowledge:
VISIBILITY “People are uncomfortable to put up their ideas
(say on bulletin boards) because they are afraid of having them shot down!”

20. MANAGING KNOWLEDGE and KNOWLEDGE WORKERS

21. MANAGING KNOWLEDGE @ Which School of Thought ?

22. MANAGING KNOWLEDGE WORKERS