1. Near Miss & Hazard Reporting The S.T.A.R. Approach Managers’ briefing

2. What is the point of reporting hazards and near misses?
Ultimately reporting and addressing hazards prevents accidents!
However, there are other benefits: -
Capture sufficient data for statistical analysis, correlation studies, trending, and performance measurement (improvement over baseline) helps us understand what may be future accident issues.
Provides convenient opportunity for “employee participation,” a basic component of a successful safety management system.
Create an open culture whereby everyone shares and contributes in a responsible manner to their own safety and that of their fellow workers – NO BLAME!
Be considered as a leading indicator of performance used in balance with other leading and lagging measures of performance.

3. Why did it fail before?
Not pushed hard enough by the business to ensure that it was embedded
Historical “command and control” perception - employees quickly turned off
Management who do not drive the benefits hard enough with employees will not see payback at the other end
Poorly implemented – education poor, little if any follow up
Employees believed that they were raising issues but the issues were not being taken seriously enough - resulted in them becoming disillusioned with the process and reporting quickly stopped or never really got started

4. What have we done to make this successful
Simple process for the user, i.e. easily understood and easy to complete;
The engagement with the workforce through initial awareness training
Definitions must be made clear to employees
Leadership seek to remove barriers and flatten the structure around this process
Significant near miss incidents need to be investigated to identify the root cause – SRCA to be completed – however, this is not needed for straight forward day to day issues.
Investigation results must be used to improve safety systems, hazard control, risk reduction, and lessons learned.
A transparent close out loop must be established with effective communication
Involvement with the CWU/CMA
Issues that cannot be quickly resolved are discussed as a standing agenda item at regular Safety Committee meetings;
Encourage open reporting but ensure that anonymous reporting is an option
Emphasise that there is “no blame” culture

5. Introducing S.T.A.R….
The concept of STAR is designed to achieve all of the points mentioned
Most importantly, It’s simple for employees to complete
It’s eye catching and professional
STOP – THINK – ACT – REPORT is easy to understand and follow
It also encourages the workforce to put forward safety related ideas that may improve the risk.
A poster promoting the concept is included
A STAR post box is also included to help with a uniform approach
Sites need to create their own STAR – BOARD
Clear notice board where the completed STAR cards are placed with an explanation from management on what has been done to close out or at least actions towards close out
Needs routine management to keep up to date
STAR cards should also be discussed at monthly Safety Committee Meetings – issues closed out can be reported positively! Ongoing issues can be discussed and actions agreed
A briefing slide deck is also in place to educate our staff
Pilot to run for 3 months and then review to take place - Learnings to be factored into future changes

6. STAR Hazard Reporting Card (Page 1)
Top of the page indicate whether it’s a report on a good or bad practice observed or if it’s a good idea (we should actively encourage ideas and reports on where staff work safely)
STOP – the person completing states where the issue/idea is and a brief description
THINK – the person completing states what the risk currently is – simply what could happen if things go wrong?
ACT – Can the person themselves deal with the issue, perhaps only in part to make the area/situation safe – individuals are empowered to make sensible decisions or at least seek help.

7. STAR Hazard Reporting Card (Page 2)
REPORT – If the issues cannot be resolved, what is the individual’s suggestion on what needs to be done.
Name – optional but we should encourage them to state as we/they should have nothing to fear – no blame. It will help us trace if there are any questions that may need answering to help resolve the issue
Site/Date/Time all to be input
Tick box(es) that apply – tick one or more boxes. Primary reason to be input into system for MI purposes
Employees should hand to Manager or place into the STAR Post box

8. STAR Hazard Reporting Poster
Poster to be placed up in a prominent place to promote the initiative

9. Simple methods to ensure success…
Insert image of STAR BOARD
Insert image of post box
Reduction in accidents
Reduction in RTC’s
Increased staff morale

10. Next Steps Brief staff using the STAR briefing pack
Reinforce over the forthcoming weeks to remind staff of existence
Check the box daily to start with
Encourage staff to hand them to Managers directly
Set up the STAR BOARD
Input the completed STAR card details into the electronic reporting system to enable them to be tracked
Place the STAR cards up on the STAR BOARD and update with comments routinely
Update staff through regular briefings and Safety Committee Meeting
Keep the momentum up and make sure that issues are followed up on – keep communicating. Failure to communicate will mean loss of confidence in the system
Feedback to the SHE team on
Progress of roll out
Issues identified with roll out
positive/negative feedback from staff and management
opportunities to improve the concept
Progress to be monitored centrally – shout if you think you need more help!