1. How Businesses Change Over Time

2. Decline in personal service
Small communities – serving same population
Dealt with customers on more personal level
Faster-moving society causes a decrease in personal touch

3. Location Customers want it to be easily accessible
Able to travel there via bus, taxi or car (free parking)

4. Workforce and Working Hours
Women are now active participants in the workforce (outside of the home)
No rules to ensure businesses complied with equality rules - then
More part-time or temp contracts –now
More work-life balance is expected – now

5. Globalisation
Businesses of all sizes are now able to compete in a global marketplace
Different parts of business can be conducted in different areas of the world
More choice available to consumer
More multiculturalism in businesses