1. Appointment Management solution in Healthcare

2. In the patient journey, what if you could...?
Balance workload
Enhance access to service
Reduce queues and on site waiting
Improve use of the facilities and resources
Create a seamless patient journey – online to in clinic/hospital
Improve the patient experience
Improve resources utilization by 25%

3. What is the challenge today?
Unevenly balanced workload – peaks and low traffic
Congestion and frustrated patients
Excess staff and non-optimized resource utilisation
Patient Journey far from seamless through channels
Low facilities utilisation (*)
(*) Qmatic has measured utilisation of consultation rooms as low as 22%, in waiting rooms/areas as low as 18% and at reception workstations as low as 33%

4. Why are these challenges difficult to fix?
Hard to control arrival pattern of patients
Costly to allocate staff based on patient peak traffic
The complete patient Journey not defined and managed
Limited options in matching patient need and available staff

5. Why are current appointment solutions insufficient?
Appointment seen as an end point – not a starting point of the patient journey
Not integrated with the in-clinic/hospital total patient journey
Stand alone solutions, proprietary and confined SW

6. Online Appointment Solutions
Qmatic’s approach:
Online Appointment Solutions
Orchestra Platform – Online Appointment
Staff
Web based
Enterprise
Seamless integration to HIS/PAS
Cloud enabled
Modularised
Online booking
Intro kiosk - Check in solution
8” to 17” touch modern and robust
Card reader/scanner
Touch or button
Windows/Linux
Self Check-in
HIS/PAS

7. Qmatic Online appointment makes a difference
Appointment solution is the starting point
Patients self-administer appointments
Fully upgradeable and expandable; multi-department, multi-discipline
Centralized administration management
Integration with Hospital Information Systems (HL7)
Positive patient and staff experience

8. Qmatic Online Appointment Management delivers
Eliminates
Delivers
Queues
Quick & easy access
Peak work load constraints
Optimized resource allocation
High operating cost
Efficiency
Frustrated patients
Improved patient experience

9. Why Qmatic?
We are the world’s largest supplier of Patient Experience Management solutions for the face-to-face meeting
We have global presence, expertise and references
We have been in the Patient Experience business for more than 30 years.
We provide the glue between the online and physical world to allow you to provide seamless and personalized patient journeys.
We provide a full range of products all the way up to large scale enterprise solutions spanning many clinics and countries.
Our solutions are on-premise, off-premise, mobile or cloud

10. Qmatic clients – a selection
Kaiser Permanente, US
Bangkok General Hospital, Thailand
Sahlgrenska Hospital, Gothenburg, Sweden
Hospital de Montreuil, France
Kyorin University Hospital, Japan
King Faisal Hospital, Riyadh, Saudi Arabia
Erasmus Medical Center, Rotterdam, Holland
Spanish Health Ministry, several locations, Spain
HC clients in general

11. What are your current aspirations?
Expand patient reach?
Reduce cost of frontline staff?
Expand patient reach and create a seamless patient journey to improve patient experience?
Create an outstanding patient experience from first touch point, booking appointment online/mobile, through the “onsite” journey across all department and clinics?

12. Next steps – getting started
Investigate current situation
Determine aspiration level
Create roadmap to transforming the patient journey
Design optimal process and solution

13. Thank you!