1. 5-Step Intervention Process
We can use this process to respond to any problematic behavior.
Observe
Document
Confront
Refer
Follow-Up

2. 5-Step Process: Observe
Document
Confront
Refer
Follow-Up
Observe Patterns in:
Absences / Tardiness
Lack of dependability
Interpersonal problems
Health or safety Issues
Physical symptoms
Unusual behavior

3. 5-Step Process: Document
Observe
Document
Confront
Refer
Follow-Up
Document
Facts
Who, When, Where, What
Significant remarks by employee
Actions taken
Clear job expectations
Good idea to contact HR as well

4. 5-Step Process: Confront
Observe
Document
Confront
Refer
Follow-Up
Confront
Prepare ahead of time, but act promptly
Be respectful
Listen

5. How to Confront - Respectfully
Call your Employee Assistance Consultant (if available), Human Resources Department, or Medical Department for consultation and coaching
Choose a private setting
Identify the behavior(s), not the problem(s)
Identify how these behaviors affect us and others
Identify consequences
Identify feelings
Discuss documentation
Outline expectations & consequences
Be supportive, but expect results!

6. 5-Step Process: Refer Refer Refer
Observe
Document
Confront
Refer
Follow-Up
Refer
Be clear: Outside help is not mandatory; improved job performance is!
Describe what resources are available
Emphasize confidentiality
Express hope & concern
Promise follow-Up

7. 5-Step Process: Follow Up
Observe
Document
Confront
Refer
Follow-Up
Follow-Up
Monitor job performance
Provide regular feedback vs. expectations
Reinforce improvement
Hold employee accountable for performance