1. Kees van Berkel Mariëtte Vosmer Jerusalem, 21-24 July 2013
Day 2 Organization
Kees van Berkel
Mariëtte Vosmer
Jerusalem, July 2013

2. Division Data Collection2
Division Data Collection

3. 3
Fieldwork unit

4. Short historical overview
Prior to 2002
interviewers unemployed, freelance
coaching interviewers centralized
interviewers paid by response / non response
interviewers kept at a distance
size of workload determined by interviewers
workload = number of addresses

5. Short historical overview (2)
Since 2002
interviewers employed, civil servants
coaching interviewers decentralized
demand for performance improvement
investment in interviewers
size of workload determined by CBS
workload = number of working hours

6. Organization Division Datacollection: Accountmanagement Questionnaire
Sample
Training interviewers
Support interviewers
Planning and control
Interviewing

7. Regions 7 Face to face (decentr) 13 regions 13 region managers
320 interviewers
Telephone (centr):
4 teams
4 team leaders
130 interviewers

8. Supervising interviewers
Supervision and coaching interviewers by
region managers
Yearly supervising cycle:
setting targets in performance agreements
monitoring performance
assessment of performance every six months

9. Work engagement Interview only face to face Interview on laptop9
Work engagement
Interview only face to face
Interview on laptop
Apply required approach strategy
Apply suggestions to gain coöperation
Ask questions literally
Use identification card