1. Introducing the Cisco 7945G VoIP* Phone
* Voice over Internet Protocol

2. Cisco 7945G VoIP Phone What is VoIP?
Cisco Unified VoIP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, etc.
In addition to basic call-handling features, your Cisco Unified IP Phone provides enhanced productivity features that extend your call-handling capabilities.

3. Cisco 7945G VoIP Phone Overview
New Telephone
New Interface
New Features
First Time Setup
Lines vs. Calls
Lights
Buttons
Help
LCD Screen
Caller ID

4. Cisco 7945G VoIP Phone Features
9 March 2012
Cisco 7945G VoIP Phone Features
Answer Calls
Place Calls
End Calls
Call Waiting
Call Forward
Call Transfer
Do Not Disturb
Directory Dial
Voice Mail
Conference Call
Extension Mobility
Mute

5. Features Cisco 7945G VoIP Phone 9 March 2012
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Answer a Call Answer a Call with a Handset
Lift the Handset off its cradle

7. Answer a Call Answer a Call with the Speaker Press the Speaker button
Press the Answer softkey
Press the flashing amber line indicator

8. Answer a Second Call Answer a Second Call on the same Line
During the current call, press the Answer softkey
The first caller is placed on hold
Continue with the second caller
(You may place up to 2 inbound callers on hold)

9. Answer a Second Call Answer a Second Call on another Line
During the current call, press the flashing amber line indicator
The first caller is placed on hold
Continue with the second caller

10. Place a Call Place a Call with a Handset
Lift the Handset off its cradle
Use the keypad to dial a number

11. Place a Call Place a Call with the speaker Press the Speaker button
Use the keypad to dial a number

12. Redial a Number With the phone idle:
Press the Redial softkey to dial the last number

13. Switching
Switch from Speaker to Handset
Lift the Handset

14. Switching Switch from Handset to Speaker Press the Speaker button
Return the handset to its cradle

15. End a Call End a Call with a Handset Return the Handset to its cradle
Press the EndCall softkey

16. End a Call End a Call with the Speaker Press the EndCall softkey
Press the Speaker button

17. End Another Call End another Call on the same line
During the current call, press the Hold softkey
The current caller is placed on hold
Continue with the other caller
Press the EndCall softkey
Resume with the previous caller

18. Mute a Call To place a Call on Mute To turn off Mute
Press the Mute button
Mute button lights
To turn off Mute
Press Mute button again

19. Call Waiting (Call Hold and Resume)
Place a Call on Hold
Make sure the appropriate call is highlighted
Press the Hold softkey

20. Call Waiting (Call Hold and Resume)
Remove the current Call from Hold
Make sure the appropriate call is highlighted
Press the Resume softkey

21. Call Waiting (Call Hold and Resume)
Remove a Call on Hold from a different Line
Press the green line indicator or the flashing amber line indicator.
The call previously on Hold resumes.
If there is a reverting call on the line, then that call will resume.
If there is more than one reverting call on the line, then the oldest reverting call will resume.
If a non-reverting held call is the only call on the line, then it will resume.

22. Directory Dialing Search and Dial from a Directory
Press the Directories button.

23. Directory Dialing Search and Dial from a Directory
On the LCD screen, scroll down to select the Corporate Directory.
Press the Select softkey.

24. Directory Dialing Search and Dial from a Directory
Select a search field.
Use the keypad to enter a few letters of the name.
Use the << softkey to backup and erase.
When ready, press the Search softkey.

25. Directory Dialing Search and Dial from a Directory
From the results list, highlight the call record.
Place the call by pressing the Dial softkey.

26. Directory Dialing - Second Call
Dial Second Call during a current Call
During a Call, press the Directories button.
Select the Corporate Directory.
Search for the call record.
Highlight the call record.
Press the Dial softkey.
Decide action for current Caller.

27. Directory Dialing - Second Call
Decide action for current Call
Hold places the first call on hold and dials the second.
Transfer sends the first party to the second party and drops you from the call.
Conference creates a conference call with all parties, including you.
EndCall disconnects the first call and dials the second.

28. Do Not Disturb (DND) Turn on Do Not Disturb
Press the DND softkey or select the Do Not Disturb icon.
The phrase "Do Not Disturb is active” displays on the phone.
The DND amber line indicator lights up.
The phone ringer tone turns off.

29. Do Not Disturb (DND) Turn off Do Not Disturb
Press the DND softkey or select the Do Not Disturb icon.
The phone ringer tone turns on.

30. Call Transfer
Transfer a call without talking to the transfer recipient
From an active call, press the Transfer softkey.
Enter the target number.
Press the Transfer softkey again to complete the transfer.

31. Call Transfer - Notify
Talk to the transfer recipient before transferring a call
From an active call, press the Transfer softkey.
Enter the target number.
Wait for the transfer recipient to answer.
Announce the transfer.
If the recipient agrees, then press the Transfer. softkey again to complete the transfer.

32. Call Transfer – Using the Directory
Use the Directory to select the recipient before transferring a call
During an active call, press the Directories button.
Select Corporate Directory.
Select the call record.
Place the call by pressing the Dial softkey.
Wait for the transfer recipient to answer.
Announce the transfer.
If the recipient agrees, then press the Transfer softkey again to complete the transfer.

33. Call Transfer Send an active call to a voice message system
Press the iDivert softkey.
The call is transferred to your voice message system.

34. Call Forward Set up Call Forward All on your primary line
9 March 2012
Call Forward
Set up Call Forward All on your primary line
Press the CFwdALL softkey or Forward All.
Enter a target phone number.
The call forward icon displays above your primary phone number.
The call forward target number is in the status line.

35. Call Forward Cancel Call Forward All on your primary line
Press the CFwdALL softkey or Forward All

36. Voice Mail Check for new voice messages: Look for: Listen for:
A steady red light on your handset.
A flashing message waiting icon and text message on your phone screen.
Listen for:
A stutter tone from your handset, headset, or speakerphone when you place a call. You only hear it when using the line with the waiting messages.

37. Voice Mail Listen to your voice messages: Press the Messages button.
Follow the prompts.

38. Voice Mail Accessing Voice Mail from another internal phone
Dial your own extension.
During the greeting, press the asterisk key (*).
At the prompt, enter your mailbox ID and the pound sign (#).
Enter your password and the pound sign (#).

39. Voice Mail Accessing Voice Mail from an external phone
Dial your own phone number.
During the greeting, press the asterisk key (*).
At the prompt, enter your mailbox ID and the pound sign (#).
At the prompt, enter your password and the pound sign (#).

40. Conference Calls There are three types of conference calls: Ad Hoc
Join a Conference
Meet-Me

41. Conference Calls - Ad Hoc
To conduct an ad hoc conference call:
While on a call, advise the current caller that you are adding another caller.
Press the More softkey.
Dial the extension of the additional party.
Upon answer, ask the party if they wish to participate.
If they agree, then press the Confrn softkey to join them to the conference.
Repeat as needed. Up to six participants may be on a call.

42. Conference Calls – Ad Hoc
Ad Hoc conference call notes:
Press the Conference List softkey to display list of participants
All participants in an ad hoc conference call may press the Update softkey to get an updated participant list

43. Conference Calls – Join a Conference
Join a Conference Call on a single phone line
You may place up to three other participants on Hold.
During the active call, use the phone LCD screen to highlight a participant on Hold whom you wish to include in the conference.
Press the Select button.
The Select icon displays next to the selected caller.

44. Conference Calls – Join a Conference
Join a Conference Call on a single phone line
Use the phone LCD screen to add the next participant on Hold.
Press the More softkey.
Press the Join softkey.

45. Conference Calls – Join a Conference
Join a Conference Call on multiple phone lines
You may place multiple phone lines on Hold.
During an active call, press the More softkey.
Press the Join softkey.
Press the green flashing line button for each caller that you want to include in the conference.
The calls are joined together into one conference call.

46. Conference Calls – Meet-Me
Meet-Me conferencing enables you to start or join a conference by calling a designated conference number.
As the initiator, obtain a Meet-Me phone number from your system administrator.
Distribute the number to your participants (up to six).

47. Conference Calls – Meet-Me
Conduct the Meet-Me conference as the initiator
When you are ready to start the meeting as the initiator, go off-hook to get a dial tone.
Press the MeetMe softkey.
Dial the Meet-Me conference number.
Participants can now join the conference

48. Conference Calls – Meet-Me
Join a Meet-Me conference as a participant
When you are ready to join the Meet-Me conference, dial the Meet-Me conference number provided by the conference initiator.
You will join the conference call.
However, if you will hear a busy tone, then you have attempted to join the call before the conference initiator has joined.

49. Conference Calls – Meet-Me
End a Meet-Me conference
All participants must hang up.
The conference does not automatically end when the conference initiator disconnects.

50. Cisco Extension Mobility
Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your own.
Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

51. Cisco Extension Mobility
Log in to Extension Mobility (EM)
Press the Services button.
Select the Extension Mobility (EM) Service.
Press 1 (Log in).
Enter your user ID.
Enter your PIN.
Press OK or Submit.

52. Cisco Extension Mobility
Log out of Extension Mobility (EM)
Press the Services button.
Select the Extension Mobility (EM) Service.
Press 2 (Log out).
It takes up to 60 seconds for the phone to reset.
If you do not log out, then the system will keep you logged in until you log in to another phone.

53. Overview Cisco 7945G VoIP Phone 9 March 2012
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

54. Lines vs. Calls What is the difference between Lines and Calls? Lines
Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.

55. Lines vs. Calls What is the difference between Lines and Calls? Calls
Each call line can support multiple calls
However, only one call can be active at a time.

56. Caller ID LCD screen: Call Activity area
Displays current calls per line
Displays Caller ID
Displays call duration
Displays call state for each line

57. Buttons 4 way Navigation button
Scroll up and down to see menus and highlight items.
Move right and left across multi-column displays.
Select button inside the 4 way Navigation button.
Press the Select button to: Open a menu, play a ringer item, or access other features as described on the screen.

58. Buttons Messages button Directories button
Auto-dials your voice message service.
Directories button
Opens/closes the Directories menu. Use it to access call logs and directories.

59. Buttons Services button Settings button
Opens/closes the Services menu.
Settings button
Opens/closes the Settings menu. Use it to change phone screen and ring settings.

60. Buttons
Help button
Activates the phone's Help menu.

61. Buttons
Volume button
Controls the handset, headset, and speaker volume (off-hook).
Controls the ringer volume (on-hook).

62. Buttons Speaker button Toggles the speaker on or off.
When the speakerphone is on, the button is lit.

63. Buttons Mute button Toggles the microphone on or off.
When the microphone is muted, the button is lit.

64. Buttons Headset button Toggles the headset on or off.
When the headset is on, the button is lit.

65. Buttons
Keypad
Enables you to dial phone numbers, enter letters, and choose menu items.

66. Buttons Softkey buttons
Activates a softkey option displayed on your phone screen.

67. Indicator Lights Illuminated Buttons indicate status: Green (steady)
Active call or two-way intercom call
Green (flashing)
Held call
Amber (steady)
Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
Amber (flashing)
Incoming call or reverting call

68. Indicator Lights Illuminated Buttons indicate status:
Handset red light strip
Indicates an incoming call or new voice message.
Red (steady)
Remote line in use (shared line, BLF status or active Mobile Connect call)

69. LCD Color Display
The LCD Color phone screen displays phone features and operations
Primary phone line
Programmable buttons
Softkey labels
Status line
Call activity
Phone tab
Feature tabs
Icons

70. LCD Color Display Primary phone line
Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

71. LCD Color Display Softkey labels
Displays a soft key function for the corresponding softkey button.

72. LCD Color Display Status line
Displays audio mode icons, status information, and prompts.

73. LCD Color Display Call activity Phone tab
Displays current calls per line, including caller ID, call duration, and call state for each highlighted line.
Phone tab
Indicates call activity.

74. LCD Color Display - Icons
On-hook line Icon
No call activity on this line.
Off-hook line Icon
You are dialing a number or an outgoing call is ringing.
Ringing call Icon
A call is ringing on one of your lines.

75. LCD Color Display - Icons
Connected call Icon
You are connected to the other party.
Call on hold Icon
You have put the call on hold.
Remote-in-use Icon
Another phone that shares your line has a connected call.

76. LCD Color Display - Icons
Reverting call Icon
A holding call is reverting to your phone.
Authenticated call Icon
Secure Call feature
Encrypted call Icon

77. LCD Color Display - Icons
BLF features
Monitored line is idle Icon
Monitored line is in-use Icon
Monitored line is ringing Icon
BLF Pickup
Line in Do Not Disturb Icon

78. LCD Color Display - Icons
Idle Intercom line Icon
The intercom line is not in use.
One-way intercom call Icon
The intercom line is sending or receiving one-way audio.
Two-way intercom call Icon
The recipient pressed the intercom line to activate two-way audio with the caller.

79. Phone Help on Website
A website is available to provide you with instructions detailing many of the operations of your Cisco 7945G VoIP phone.
See __________
On phone help is also available.
See the following pages.

80. On Phone Help Help button
Pressing the Question Mark button activates the Help menu
The Main menu topics include:
Details about your Cisco Unified IP Phone
How do I...? procedures for common phone tasks
Descriptions and procedures for Calling features
Help

81. On Phone Help Need help with a button or softkey?
Press the Question Mark button.
Then quickly press a button or softkey.

82. On Phone Help Need help with a menu item? Highlight a menu item
Press the Question Mark button twice quickly.

83. On Phone Help Need help with on phone Help?
Press the Question Mark button.
After a second or two, press the Question Mark button again.

84. Cisco 7945G VoIP Phone Setup
First Time Setup

85. First Time Setup Your new phone is here!
However, please continue to use your current phone through March 21, 2012.
Your new Cisco 7945G VoIP phone does not become operational until March 22, 2012 at 7:00am.
In the meantime, there are some things that you can do with your new phone now that will help with the implementation process.
(continue)

86. First Time Setup
Please verify that your name is spelled correctly on your new phone
Please verify that your extension is correct on your new phone

87. First Time Setup Adjust the ring volume accordingly
Use the Volume button.
Lower the ring volume with the Minus side of the button.
Raise the ring volume with the Plus side of the button.

88. First Time Setup Plan to attend one of the training sessions
Review the online resources

89. First Time Setup By Wednesday, March 21, 2012:
You need to set up your new voice mail box.
Press the Messages button on your Cisco 7945G phone.
The default password is

90. First Time Setup Follow the prompts through the voice mail tutorial
Record your name.
Record the standard greeting.
Set your personal password.
When prompted, accept the offer to be added to the Corporate Directory.
Exit the call when you hear the message “You have finished enrollment.”
Wait 60 seconds for the phone to reset.

91. First Time Setup On Wednesday, March 21, 2012:
Please change your outgoing greeting on your current phone.
You need to alert the caller that any voice mail messages left on March 21 will be lost on March 22.

92. First Time Setup On Wednesday, March 21, 2012:
Please check your current voice mail box.
When your new phone becomes operational on March 22, 2012 at 7:00am, any voice mail messages remaining with your current phone will be lost forever.

93. First Time Setup Have Questions?
If you need additional help or your phone is not configured correctly, then Elizabeth Thomas