1. Current Status & Going Forward
USTRANSCOM awarded GPC IV on 1 October 2018 to IAL
Unsuccessful Offeror protested on 19 October 2018
GAO dismissed the protest – ruling in the Government’s favor on 24 January 2019
USTRANSCOM will exercise the 6-month extension remaining on the current GPC III contract (1 March 2019 – 31 August 2019)
GPC IV will kick off 1 September 2019
2-year base period and 3 one-year option periods
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2. GPC III Key Performance Indicators (KPIs)
PERFORMANCE OBJECTIVE
PERFORMANCE THRESHOLD
Transport POVs within RDDs
98% per month
Resolve damage claims directly with customers using on-site settlement process
95% per 90 day period
Settle claims within 90 days from the date the claim was filed
99% per 90 day period
Rated satisfactory or better for overall customer service on comment cards submitted
95% per month
Adhere to VISA preferences
100% of shipments
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3. Revised Performance Objectives
GPC III
PERFORMANCE
OBJECTIVE
THRESHOLD
GPC IV
PERFORMANCE THRESHOLD
Settle claims within 90 days from the date the claim was filed
99% per 90 day period
Settle claims within 40 days from the date the claim was filed
95% per 90 day period
Rated satisfactory or better for overall customer service on comment cards submitted
95% per month
Rated satisfactory or
better for overall
customer service
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4. Significant Changes (GPC III to IV)
GPC IV
Contractor is responsible for end-to-end transportation, including ocean
Contractor is responsible for end-to-end transportation, to all locations including ocean to include Hard Lift and Partial Locations
Included 6 VPCs (4 CONUS; 2 OCONUS) and 3 Quality of Life sites identified by SDDC and Services for closure
Per HQ Services 3 CONUS VPCs added at the locations of CO, NJ/NY Metro area, and FL.
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5. Carry Over Contract Features
Contractor responsible for all subcontractor performance for claims and RDD performance
Contractor liability is fair market value of the POV for entire shipment
Transport POVs within RDDs (KPI)
Adhere to VISA preferences and US Cargo Preference Act (KPI)
Resolve damage claims directly with customers using on-site settlement process (KPI)
J4-H