1. Everything that has been achieved by mankind came through someone’s idea

2. Benefits to the organisation……………
Encourages creativity and innovation
Culture where ideas are welcome
New or improved ways of doing business
Increased productivity/revenue
Improved communication
Improved customer service
Leading to improved customer experience

3. Benefits to the employee……
Opportunity to voice ideas
Recognition/reward
Involvement
Improved communication
Improved motivation and morale
Opportunity for personal development

5. What makes a successful Suggestion Scheme……
Visible commitment from the top
Sound administrative procedures
Equitable awards structure or recognition programme
Continuous promotion and publicity
Implementation of ideas
Effective evaluation of ideas

6. Improve-it………………
Improve-it was launched in September 1998 and was only open to warehouse employees.
In October 1999 we launched Improve-it 2000 to the whole of the **********.
At it’s peak in we received approximately between 25 and 30 ideas a month
With a conversion rate of about 12%

7. How it worked………….. 1pt = 50p 1 Idea submitted Scheme Administrator
Evaluator Allocated
Reject
Evaluator and submitter discussion
Further
Investigation (may include specialist)
Reject
1pt = 50p 10
Reject
Final Decision 14 39 89
239
Implement

8. Measurable……………..
Idea submitted and if valid idea the details are entered onto the Improve-it database – 1pt
Idea assigned to an evaluator. If after discussion with submitter the idea is suitable for further investigation – 10pts
If after further investigation involving specialist and the responsibility for the area involved the idea is to be implemented the following points are added to the employees account on completion of idea
Not Categorised 14pts = 25
Category A 39pts = 50
Category B 89pts = 100
Category C 239pts = 250

9. Y2K The facts………………. Annual estimated award budget 1.2K
Measurable savings of over 100K in a
Safety Improvements
Non financial operational benefits

11. The Evaluator…………..
The success of a suggestion scheme will depend on the commitment of the evaluators to continuous improvement within the organisation.
A positive Attitude
Commitment to continuous improvement
Empathy with the objectives of the scheme
Communication
Inter-personal
Responsiveness
Lateral Thinking
Fairness and objectivity

12. The Eight Steps to Effective Evaluation………
Read the suggestion
Understand the suggestion
Initial pro v con
Investigate
Cost benefit
Decision
Response
Implementation

13. If everyone is moving forward together, then the success takes care of itself……