1. CBMS4303: Management Information System
e-Tutor: Rames Mariapan

2. Computer-Based Information Systems
Topic 1
Computer-Based Information Systems

3. Learning Objectives
Define information technology and information system;
Explain the significance of information management;
Identify the three types of management levels and their respective functions;
Differentiate six types of information systems; and
Describe the role of the information system department.

4. Data, Information & Knowledge
is the basic fact or raw fact which consists of texts, diagrams, graphics, images, and audio and video clips which are meaningless
Information
is data which has been processed in order to be meaningful to the users
Knowledge
consists of information that has been arranged and processed to convey understanding, experience as well as expertise which is to be used in solving problems

5. Information System What is a system? What is information system (IS)?
A system is simply a group of activities and elements, which have been arranged to achieve a certain objective.
What is information system (IS)?
A combination of hardware, software and telecommunication systems, which can support business operations to increase productivity and help managers make decisions

6. Information System
IS may also support managers and staff to analyse problems, visualise complex subjects and new products and services
Many organisations today use IS:
to offer services with greater satisfaction to customers
to access a wider range of information
to handle business changes at a greater speed
to increase the productivity of workers

7. Information System 3 main activities in IS:
Input gathers or captures raw and unprocessed data from within the organisation or from its external sources
Processing converts this raw input into a meaningful form
Output transfers the processed information to the organisation’s users who will use it or to the functions for which it is used

8. Management Information System
MIS
defined as a system that provides the information necessary to manage an organisation’s operation effectively
a system that has information processing capabilities that include collecting, processing, storing and disseminating data in the form of information through analytical processing and conveying information to whoever needs it

9. Management Information System
MIS
has changed the perspective of using information, from only recording the firm's transaction to assisting managers in solving organisational problems
is able to support the information requirement of the management

10. Information Management
A firm's resources can be divided into two categories:
Physical
Conceptual
In today's business world, the application and knowledge of information systems are important
Managers give priority to information systems due to two main factors:
Business environments change in a more complex way
Increasing increase in computer skills

11. Managerial Position
Managers are positioned at every level of management and in all units or departments in the firm.
Management Level
In general, every firm has three levels of management known as:
Top level management - also known as strategic level management
Middle level management - also known as control level management
Lower level management - also known as operational control level

12. Managerial Position Management Level Job Scope Designation Top
To prepare long–term planning ( years)
CEO, President,
Vice-President
Middle
To prepare mid-term planning (1 month – 1 year)
To plan actions for long-term planning and to ensure the firm’s objectives are achieved
Branch Manager,
Director,
Division Leader
Bottom
To ensure the planning done by top and middle management level are implemented
Head of Department,
Supervisor,
Coordinator, Project Leader

13. Managerial Position Manager’s Skills Manager's Knowledge
Communication Skills
Problem-Solving Skills
Manager's Knowledge
Computer Literacy
Information Literacy

14. Type of Information System
Input
Processor
Output
User
TPS/AIS
Transaction; events
Picking; listing; merging; updating
Detail report; list; summary
Operation Staff; Supervisor
MIS
Summary data transaction; high volume data; simple report
Routine report; simple model; low level analysis
Simple report
Middle manager
OAS
Document; schedule
Document management; schedule; communication
Document; Schedule mail
Clerical staff
DSS
Low volume data/ very big database that are optimised for data analysis; model and data equipment analysis
Interactive; simulation, analysis
Special report; result analysis; responds to the inquiry
Professional; Manager
EIS
Overall Data: Internal, External
Graphic simulation interactive
Forecast respond to inquiry
Senior management
Expert System
Knowledge, facts and techniques of decision making
Simulate how a human expert thinks
Reasoning and analysis of decisions to solve problems
Senior managers

15. Information System (IS) Department
The Information System (IS) department develops and maintains the firm’s information system.
Information expert refers to members of the staff who are responsible for the development and organisation of the firm's information system:
System analysts
Database administrators
Network administrators
Programmers
Computer operators

16. End User Computing (EUC)
The system user who uses computer-based information is known as the end user
Full or partial development of the information system by the user is known as end user computing (EUC)
EUC grew because of the following factors:
Development in computer literacy
Increase in the backlog tasks of the information system department
The cost price of computer hardware is cheaper these days
Variety of choices in off-the-shelves software packages

17. Thank You