1. Tasks and responsibility sharing in the KA Team
Global Key Account Manager
KAM Back office
Regional Sales
Management
Legal
Frame contract R S I A C
Monthly customer meetings
R, A
Annual meeting
Offer management
Relationship management
R = Responsible (Who is responsible for actually doing it?)
A = Approve (Who has the authority to approve or disapprove it?)
S = Support (Who is going to support the responsible person?)
I = Informed (Who needs to be kept informed about the task?)
C = Consulted (Who has needed input about the task?)