1. Self-evaluation and the Development Planning Process Kathy Christie Borders College November 2004 Case Study Borders College

2. Self-evaluation and the Development Planning Process Setting the Scene October 2002: HMIe Review Action Points wTo review library service wTo roll-out self-evaluation to all support departments Learning Resources Manager appointed

3. Self-evaluation and the Development Planning Process Setting the Scene Library Service: Review Redefine roles and responsibilities Re-establish links with curriculum Agree policies and procedures Improve accommodation, resources and facilities

4. Self-evaluation and the Development Planning Process Setting the Scene Relaunch as Learning Centres Promote service to students & staff

5. Self-evaluation and the Development Planning Process Evaluation and Self-evaluation So What?

6. Self-evaluation and the Development Planning Process Evaluation and Self-evaluation Have we made a difference? Have we improved services to learners? How well have we done? How do we know?

7. Self-evaluation and the Development Planning Process Evaluation and Self-evaluation Evaluation: wHMIe wLearners surveys wStaff surveys and consultation Self-evaluation: wTeam exercise wBenchmarking and standards wSMART targets

8. Self-evaluation and the Development Planning Process Self-evaluation 2002-03 Support functions: generic model Service design Central accommodation & facilities to support learning, including access Centrally-held learning materials & equipment Staff Quality assurance & improvement

9. Self-evaluation and the Development Planning Process Self-evaluation 2002-03 Generic model: Adapted from another model Further adapted to suit learning resources services Inexact fit Better than nothing!

10. Self-evaluation and the Development Planning Process The New Toolkit Resources & Services Supporting Learning A Service Development Quality Toolkit Funded by SFEFC Advised by SLIC Developed by FE practitioners Input from HMIe

11. Self-evaluation and the Development Planning Process The New Toolkit Recognition of impact of ICT on learning resources services Anticipation of review of HMIe Quality Framework Emphasis on learners and learning Intended to be aspirational

12. Self-evaluation and the Development Planning Process Self-evaluation 2003-04 Learning Resource Organisation Staffing ICT Integration User Support Accessibility Inclusiveness Quality Assurance & Improvement

13. Self-evaluation and the Development Planning Process Self-evaluation 2003-04 Transition from old model to new Self-evaluation using old model Development planning using new toolkit for 2004-05 Some old elements map directly Some new elements fit service better

14. Self-evaluation and the Development Planning Process Using the Toolkit Observations 1 Reality can be far from aspiration! Service design from generic model not explicit in new toolkit

15. Self-evaluation and the Development Planning Process Using the Toolkit Observations 2 A national sector-wide framework Decrease sense of isolation of practitioners Guidance in working towards new HMIe quality elements A5, A7 and B4 Positive feedback from Quality Manager

16. Self-evaluation and the Development Planning Process Kathy Christie Learning Resources Manager Borders College 08700 50 51 52 kchristie@borderscollege.ac.uk