1. Roundtable Discussion with President Kevin Eichner
Notes
November 30, 2012

2. Discussion Questions What part of your job today is most satisfying?
What is the biggest obstacle you face in becoming more effective and impactful?
If you had a personal coach, what would you have that person work on with you?

3. Satisfiers Overall: Making an Impact
Working with Educators
Changing lives
Seeing Students Succeed here and after
Veterans
When team collaborates
Performance Improvements
Culture/Environment/Mission
Individualizing the Experience
Solving Problems

4. Obstacles Navigating processes (lack of once and done connectivity)
Staying current & communicating changes
Manual Processes
Adjusting to Change
“Growing Pains” (Pace of Change)
Challenges in Higher Education: 1)Shrinking market; 2) Economy; 3) Technology
Tension (Relationship, Task)
Getting things done: execution and buy-in
Interdependency Issues

5. Coaching Topics Active Listening Time management (Pace)
“Don’t concentrate so much on managing your time, manage your energy”.
Overcoming obstacles
DMU (Decision Making Unit) selling
Honest Feedback
How to be assertive (appropriately)
Negotiation

6. How to decrease “relationship tension”
Build rapport (ask versus tell)
Set expectations, establish roles, and then “get off the stage”
Stay on “receive” longer
Be empathetic
Practice your setup, have a minimum of 3-4 opening probes to get the student talking (But 6-7 will probably get you farther)
Avoid “you must” language (using “WE” – says “we’re in this together”)
Verification Agreement: (personal note) - Spend time reviewing what you learned, then go to next steps (task list).
What does this do?
Reflects emotion (mix personal with professional)
Presents you as a highly competent, organized person
Acts as a verifier of what you’re going to do and what they’re going to do.
Notes recorded by Kelli Munsterman