1. 7-2
TRUST

2. Goals Describe the levels of trust
Briefly describe the five dimensions of trust

3. Leadership and Trust
You can not be a truly affective leader without trust.

4. Your Trustworthiness
Take the Quiz!

5. What is Trust?
Trust is the positive expectation that another will not take advantage of you.
Three types in human relations:
Deterrence- Based Trust
Knowledge-Based Trust
Identification-Based Trust

6. Deterrence-Based Trust
Most human relations begin with this level
Most fragile since one violation or inconsistency can destroy human relations
Most people are on their best behavior when we first meet people

7. Knowledge- Based Trust
Most common organizational trust.
Trust is based on experience dealing with the other person
Based on our knowledge, we can predict the other person’s behavior.
The better we get to know people, the better we can predict their behavior – and trust them.

8. Identification – Based Trust
Occurs when there IS A emotional connection – Friend rather than coworker.
This is the highest level of trust.

9. Developing Trust
As a leader you must want to move into higher levels of trust!
Five dimensions of trust:
Integrity is in the middle
Without integrity trust falls apart
Integrity
Competence
Consistency
Openness
Loyalty

10. Five Dimension of Trust
Integrity
Be Honest, Be Fair
Competence
Do your best, Know your strengths and weaknesses
Consistency
Keep your commitments, Practice what you preach
Loyalty
Maintain confidences, do not gossip
Openness
Accept new ideas, and allow for change

11. Repairing Trust
Trust is earned and builds over time. It is much easier to destroy trust than build it.
If you break trust great leaders will do what?
ADMIT THEIR MISTAKE AND APPOLIGIZE

12. Starbucks