1. Juan Gallegos November 2011

2. Objective Objective of this presentation 2

3. Content 3

4. 4

5. Definition What is a Dashboard? Tool Information Decision Maker 5

6. Purpose 6

7. Process 7

8. Pre-Requisites 8 Valid Reliable Consistent Timely Clearly displayed

9. Considerations 9 Technology / IT systems to support the process Cost of information Top-down conception Drill-down capabilities

10. Example data 10 decision maker processed Performance indicators DASHBOARD information displayed

11. Example 11 50km/hr = 50km/hr Real Time Reliable and consistent over time Easy to identify at a glance

12. Context 12

13. Business Model 13 DASHBOARD STRATEGY MISSION & VISION GOALS OBJECTIVES

14. Dashboard and Scorecard 14

15. Level in the Organization 15

16. Dashboard and Scorecard 16

17. Core 17

18. Key Performance Areas 18 Monitor Performance Critical for Success Make Informed Decision Take Corrective Actions

19. Key Performance Indicators 19 Key items successful results Address Performance within a specific area Components Objective of the KPI Indicator Measurement Target / Thresholds Alerts

20. Types of KPIs 20

21. Types of KPIs - Example 21 Quantitative Lagging Leading Qualitative Quantitative

22. Design 22

23. Design 23 Objective Indicator Measurement Target / Thresholds Alerts What is the objective? Leading to the objective? What? How? When? Who? Resources? Values Communicate to decision maker: Visual/Audio Aids KPI

24. Design 24 Types of KPI Consequence/Cause SMART Specific Measurable Achievable Realistic Time Based

25. Performance Areas are defined Related to Performance Area Address Critical Points Success = Achieve Objective Information Action - Desired Performance Components Checklist 25

26. KPI types are Balanced Leading Lagging Drill down Root Cause SMART approach Technology / IT Cost / Resources Checklist 26

27. Dashboard 27

28. Dashboard 28

29. Example 29

30. Example 30

31. Example 31

32. Example 32

33. Example - Organization 33 CEO Operations Manager Sweeping Services Manager Route Supervisor Street Sweeper

34. Example – The Process 34 Sweep Pick-up & put into bag Tie, remove bag and place it on the curb Put a new bag in the cart

35. Example – The Process 35 Pick-up and load Drive to next bag Drive/Stop where bag is Get off the truck

36. Example – The KPI 36 AreaProduction / Productivity KPI ObjectiveFill bags to maximize operations efficiency IndicatorWeight of filled bag MeasurementKg/bag Target30 Kg/bag Thresholds28-31 25-32 22-34 kg/bag Alerts

37. Example 37 Deviation in Performance Measurement, Deviation & Implications Cause Action: Root Cause Analysis Root Cause Corrective action based on RCA

38. Example 38 The Real Problem Sweepers Bag collectors Truck Drivers Trucks Bags

39. Equipment Productivity Labor Productivity Bag consumption Example 39 The Real Problem Labor Cost Equipment Cost Consumables Cost

40. Example 40 A suitable dashboard according to the objectives and corrective actions http://www.youtube.com/watch?v=qD-rjGbNNsE

41. Example 41

42. Conclusions 42

43. Conclusions 43

44. 44 THANK YOU