1. Planning for Usability
Paul V. Anderson’s Technical Communication, 6th ed.

2. Identify the information your readers need.

3. Organize around
your readers’ tasks.

4. Identify ways to help readers quickly find what they want.

5. For a complex audience, plan a modular communication.

6. Look for a technical writing superstructure you can adapt.

7. Plan your graphics.

8. Global Guideline:
Determine your readers’ cultural expectations about what makes a communication usable.

9. Outline, if this would be helpful.

10. Check your plans
with your readers.

11. Investigate stakeholder impacts.
Ethics Guideline:
Investigate stakeholder impacts.

12. Read more about planning for usability in Chapter 4 of Technical Communication.