2. P roblem S olving I nnovator Solving Tomorrows Problems Today Electronic Brainstorm Database Electronic Brainstorm Database Brainstorming stimulates new thinking and creates the maximum number of ideas in the minimum amount of time Brainstorm Potential Causes Brainstorm Potential Causes Capture Potential Cause Brainstorm Results Capture Potential Cause Brainstorm Results 5M Approach & Cause & Effect Diagram 5M Approach & Cause & Effect Diagram Combine 5M & Brainstorming Combine 5M & Brainstorming

3. COVER PAGE

4. Brainstorm Potential Causes ENCOURAGE team members to write whatever spontaneously occurs to them without critically evaluating it. SPECIFY A TIME LIMIT for the brainstorming session; something like 30 minutes, but a longer or a shorter time may be necessary. Damaged Washer Fitment Damage Missing Washer Adaptor Damaged Thread Under Torque of Assembly Squareness of Value Wrong Washer Damaged Face Valve Damaged Face Valve Mixing of Good/ Rejected Parts Mixing of Good/ Rejected Parts Washer Hardness Valve Smoothnes s Viscosity of Value D4 Brainstorm ideas - Get the team to individually come up with as many ideas as possible as to WHY THE PROBLEM HAS OCCURRED. This usually works best if each idea is WRITTEN on a post it and then STUCK UP on a board for the rest of the team to evaluate once the brainstorming session is over.

5. D4 Add the data to the software by TYPING the idea in the YELLOW BLOCK provided, followed by selecting UPDATE ENTRY. This will individually add all the ideas to the database. Brainstorm Potential Causes Valve Smoothness Valve Smoothness

6. We can concurrently, or alternatively, use the Traditional 5M approach to brainstorm ideas 5M Approach & Cause & Effect Diagram Note: The headers of the 5M can be altered to suit the PROBLEM

7. Combine 5M & Brainstorming

8. Electronic Brainstorm Database We now have a Data Base of Potential Causes of our Problem These were formed from the Brainstorming Output of The Comparative (Is / Is Not ) Analysis The 5M Analysis Traditional Brainstorming Somewhere amongst these POTENTIAL CAUSES may lay the ROOT CAUSE If the ROOT CAUSE is not directly identified, it may be a combination or a derivative of these POTENTIAL CAUSES or alternatively will lead us … to the ROOT CAUSE/S.

9. P roblem S olving I nnovator Solving Tomorrows Problems Today This completes the Brainstorming and 5M Now start the Affinity Diagram