1. Cause and Effect Diagram (Fishbone Diagram)
Family
Environment
Sick
Child
Heavy traffic
Spouse needs ride to work
Rain
Cannot find parking space
Needs lunch
Needs school papers
Road closed
Other family member needs help
Patient needed help in front of the hospital
Late for Work
Cannot find keys
Need to go to ATM
Need to pack lunch
Car problems
Gas
Alarm didn’t go off
How to draw a Cause and Effect Diagram
Brainstorm ‘why’ the causes and keep going until you find an actionable cause.
If the team can identify which items are most important (and you have consensus), you can begin with these “bones”.
Need coffee
Coffee maker didn’t work
Cannot find phone
Sick
Need to iron clothes
Self
Equipment