1. Communications

2. What is Communication? Discussion More than words?
Region 1 LTC
What is Communication?
Discussion
More than words?
Does body language add meaning? How?
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3. What is Communication? (cont.)
Region 1 LTC
What is Communication? (cont.)
Means of communication
Seeing
Hearing
Feeling
Tasting
Smelling
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4. Purposes of Communication
Region 1 LTC
Purposes of Communication
Let’s brainstorm a list
To report
To inform
To educate
To sell
To stimulate
To direct
To support
To oppose
To establish
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5. Consider body language
Region 1 LTC
Consider body language
Consider your distance
To make friendly contact, move towards the other person.
Lean forward to show that you are interested.
Consider your stance
Have an open stance. If your arms and legs are crossed, it tells the other person you are defensive, protective, or scared and/or unwilling to listen.
Consider your eye contact
Eye contact is the key to personal communication success.
Be responsive
When the other person talks, nod, raise your eyebrows, or show some other reaction.
Smile
The most important. In creating new friendships or relationships, it is essential to start with a smile.

6. Messages are communicated to the subconscious mind of the receiver
Region 1 LTC
Tacit communication
Messages are communicated to the subconscious mind of the receiver
Receivers are not consciously aware of the message
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7. Region 1 LTC
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8. Region 1 LTC
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9. How do you feel when someone isn’t hearing or listening to you?
Region 1 LTC
How do you feel when someone isn’t hearing or listening to you?
Unsettled
Confused
Fearful
Disorganised
Self-protective
Defensive
Suspicious
Incapable of moving outside your own idea framework
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10. Responses to Conflict- the turtle (withdraws)
Region 1 LTC
Responses to Conflict- the turtle (withdraws)
Does not value own goals or relationships with others
Does not consider other people’s goals
When conflict occurs, retreats into their shells. Will not even consider talking about the issue
Broods over conflict  further difficulties
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11. Region 1 LTC
The Shark (forcing)
Tries to overpower opponents by forcing them to accept their solution. Will attack and overpower.
Own goals highly important to them.
Relationships of minor importance.
Seek to achieve goals at all costs, not concerned with needs of others.
Does not care if others like or accept them.
Believes that in conflict, 1 person wins & the other loses. Want to be the winner  pride & achievement .
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12. The Teddy Bear (soothing)
Region 1 LTC
The Teddy Bear (soothing)
Relationships are of great importance
Wants to be accepted and liked
Avoids conflict
Believes that conflict damages relationships & harmony
Gives up own goals to preserve relationships
Tries to smooth over conflict
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13. The Fox (compromising)
Region 1 LTC
The Fox (compromising)
Moderately concerned with own goals & relationships with others
Seek a compromise, will give up part of own goals & persuade the other person to give up part of his/her goals
Seek a solution in which both sides gain something - middle ground
Willing to sacrifice in order to find agreement for common ground
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14. The Owl (Confronting, assertive, problem-solving)
Region 1 LTC
The Owl (Confronting, assertive, problem-solving)
Highly values own goals & relationships
Views conflict as a problem to be solved
Seeks a solution that achieves goals of self and other person
Understands that other person’s goals are important to them
Prepared to go through some short-term pain by addressing problem directly.
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15. The Effective Communicator
Region 1 LTC
The Effective Communicator
Qualities
Speaks from a position of knowledge
Never speaks above or below the level of the audience
Interests the audience in what he has to say
Is neat and clean; appears knowledgeable
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16. Listening What makes a good listener?
Region 1 LTC
Listening
What makes a good listener?
Keeps an open mind on the subject under consideration
Remains alert and interested
Faces the person doing the talking
Screens worthwhile ideas for use now or later
Participates
Makes and keeps good eye contact
Listens, doesn’t just look
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17. Obstacles to Good Listening and Communication
Region 1 LTC
Obstacles to Good Listening and Communication
Lack of common values or interests
Tangent thinking
“Know-it-All” attitude
Prejudice
Inability to maintain focus
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