1. Team Communication

2. Team Communication: Oral Reporting
Report abnormal observations and results
to supervisor immediately
Report observations, test results, and patient requests to supervisor and care provider prior to leaving area
Team reports occur at team meetings and the end of shifts
1.02 Understand effective communication

3. Team Communication: Written Reporting
The chart is a legal document
Information must be accurate
Test results or observations are documented on the patient’s medical record
1.02 Understand effective communication

4. Team Communication: Written Reporting
Use correct grammar and sentence structure
Amending the patient’s record
Make a straight line through the statement
Record date and initial
Do not erase or use whiteout
1.02 Understand effective communication

5. Team Communication: Electronic Reporting
Electronic patient records
Computer networks provide fast and easy access to patient data
history
diagnostics
research
Used to request patient diagnostic or treatment information
Input via tablet, voice, or keyed entry
Patient Diagnostic or Treatment Information: Diet Changes, Laboratory Tests, Medications, X-rays, etc….
1.02 Understand effective communication

6. Team Communication: Electronic Reporting
Safety measures must be implemented
Confidentiality and HIPAA training
Password protection
Limited personnel access
1.02 Understand effective communication

7. Communication Technology Fax
Follow agency policies regarding transfer of patient records
Protect patient confidentiality
Use cover page
Confirm delivery to intended recipient
1.02 Understand effective communication

8. Communication Technology Internet
Healthcare providers utilize the web to provide:
information
education
Protect username and password
Verify credibility of websites used for research
1.02 Understand effective communication

9. Communication Technology Email
Be professional in content and grammar
Make your message clear and concise.
Respond in a timely manner
1.02 Understand effective communication

10. Communication Technology Email
Check for spelling and grammar errors.
Let your reader know if no response is required.
If you reference another individual in your , you should CC that person.
1.02 Understand effective communication

11. Communication Technology Email
Include contact information
can lead to miscommunication because tone of voice cannot be heard
REMEMBER - Rules of confidentiality and privileged communication apply to .
1.02 Understand effective communication

12. Scenario #1 – Influences on pt Communication
Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.
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For example, she does not want to take her medicine, she does not like the food being served for the day, the staff does not clean her room correctly, she does not want to go to any of the recreation activities.
Suggested answers:
Demonstrate Understanding – Empathize with Mrs. Summers; allow her to share her thoughts and feelings; create a bond;
Educate her about her medicines and help decrease her anxiety
Sense of Partnership – Make Mrs. Summers to feel a part of the team, use active listening – restate her concerns and clarify frustrations
Share common life experiences
1.02 Understand effective communication

13. Scenario #1 – Influences on pt Communication
Clearly identify some influences on Mrs. Summers’ behavior.
Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.
For example, she does not want to take her medicine, she does not like the food being served for the day, the staff does not clean her room correctly, she does not want to go to any of the recreation activities.
Suggested answers:
Demonstrate Understanding – Empathize with Mrs. Summers; allow her to share her thoughts and feelings; create a bond;
Educate her about her medicines and help decrease her anxiety
Sense of Partnership – Make Mrs. Summers to feel a part of the team, use active listening – restate her concerns and clarify frustrations
Share common life experiences
1.02 Understand effective communication

14. Scenario #2 – pt Engagement
Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile?
Suggested Answers:
Understanding – Allow Mr. Green and family to share thoughts and feelings
Education – Increase patient’s knowledge of illness and complications and to decrease anxiety; Make sure all patient’s and family’s questions are addressed
Sense of Partnership – Work together on treatment plan with family and Mr. Green
Deal with frustrations family may be feeling as well as Mr. Green
Work together to establish interests and hobbies Mr. Green will be going back home to be involved in.
1.02 Understand effective communication