1. Current initiatives at Macquarie
State of the Nation
Current initiatives at Macquarie

2. The order of proceedings
Delivering excellence presentation – Provost
University Strategy (David Wright)
Financial update (John Gorman)
Introducing new Dean of Medicine (Simon Foote)

3. Purpose of the presentations
Delivering Excellence Project
Provide an update on current work
Provide a financial update
Vision for

5. Project goals
Enhance the student experience across the student lifecycle
Reduce duplication of effort and costs
Identification of appropriate systems to support process improvement

6. Project principles Transparency Staff engagement Clarity
Connectedness – joined up management

7. Project stages
Document current practice, issues, gaps and set service delivery goals, attributes and targets for each stage of the student lifecycle
Develop service models to deliver the service improvement goals
Implement service models and processes
Evaluate implementation

8. Project approach
Establish a Working Group for each identified functional area of the Delivering Excellence program incorporating service delivery elements. Each Working Group contains a representative from each functional group currently involved in service delivery for this life cycle stage.
Bring Working Groups together to make sure the life cycle processes “ join up” the elements of student experience.
Repeat this process for Stage 2 but with input from cross-University functional groups (e.g. HR, IT, Finance to work out the best service delivery models to achieve the stated goals.
Use this documentation as the issues paper to initiate required changes.

9. Work to date
Changes at Executive to create accountability for improving student services, increasing operational efficiency and increasing revenue base [May 2011]
Reviews of Macquarie International, Advancement and Student Services commenced [June 2011]
Voluntary Separations Program and new employment approval process commenced [July 2011]
Session 3 - expansion project commenced [August 2011]

10. Progress to date continued
Reduced budgets for Macquarie International, Advancement and Student Services [Sept 2011]
New process introduced for travel expenditure introduced [Feb 2012]
Independent expert review completed [Jan 2012]
Change Proposal developed for International, Advancement, Marketing and Student Services [Feb 2012]
New Process casual and contractors introduced [Feb 2012]
Review of Curriculum Management, Examinations and Completions Processes undertaken by PWC commenced [Dec 2011]

11. Proposed
Functional Analysis Review completed for Information Technology, Marketing, Finance and HR by end Q
Review of major procurement (IT&T, Travel, Events etc)
Rebalancing of research and teaching to higher outcome (financial and non-financial) programs.

12. Delivering Excellence Outcomes
Increased investment to support L&T and Research
Enhance reputation and prestige- “world famous in …”
Provide appropriate support for Learning and Teaching
Financing for the future- creating a sustainable organization to achieve aspirations