1. Business challenge
Ferservizi provides back-office services that support Italy’s main railway operator. Under intense cost pressures, how could Ferservizi find a way to manage people and processes more efficiently?
Transformation
Every day, thousands of Italians rely on Ferrovie dello Stato to reach their destinations quickly and safely. Behind the scenes, Ferservizi provides the services that keep rail operations running smoothly. By embracing digitalization, enabled by IBM and SAP solutions, Ferservizi has supercharged efficiency to drive better service at lower cost.
“For Ferservizi, managing crucial areas of our business such as accounts payable and payroll digitally with the IBM and SAP solutions has truly transformed the way we work.”
—Massimo Ristoratore, IT Manager, Ferservizi
Business benefits:
400,000
invoices and 1 million payslips now generated and processed digitally every year
EUR 2 million saved in printing costs
30% boost to employee productivity
Ferservizi Keeps efficient, reliable services running full steam ahead with smart content management
Solution components:
SAP® ERP
SAP Payroll Processing
IBM® Content Collector for File Systems
IBM Content Collector for SAP
IBM Content Navigator
IBM Datacap Taskmaster Capture
IBM FileNet® Content Manager
Founded in 2002 and headquartered in Rome, Italy, Ferservizi controls the totality of the non-core, back-office operations of Italy’s flagship rail operator, Ferrovie dello Stato. With 1,550 employees and 15 operating centers, the company provides a wide array of support services to Ferrovie dello Stato’s 65,000 staff, spread across the whole country, with a commitment to being environmentally and economically sustainable.
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Client Name
Ferservizi
Company Background
Founded in 2002 and headquartered in Rome, Italy, Ferservizi controls the totality of the non-core, back-office operations of Italy’s flagship rail operator, Ferrovie dello Stato. With 1,550 employees and 15 operating centers, the company provides a wide array of support services to Ferrovie dello Stato’s 65,000 staff, spread across the whole country, with a commitment to being environmentally and economically sustainable.
Business challenge
Ferservizi provides back-office services that support Italy’s main railway operator. Under intense cost pressures, how could Ferservizi find a way to manage people and processes more efficiently?
The benefit
By digitizing 400,000 invoices payable and 1 million payslips, Ferservizi saved EUR 2 million in printing and postage costs. Newfound insight and control of content supercharges employee productivity.
Pull Quote
“For Ferservizi, managing crucial areas of our business such as accounts payable and payroll digitally with the IBM and SAP solutions has truly transformed the way we work.”
—Massimo Ristoratore, IT Manager, Ferservizi
Solution components
SAP® ERP
SAP Payroll Processing
IBM® Content Collector for File Systems
IBM Content Collector for SAP
IBM Content Navigator
IBM Datacap Taskmaster Capture
IBM FileNet® Content Manager
Case study Link
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