1. Learning Team Administrative Burden reduction for citizens
Proceedings
John Kootstra
Ministry of the Interior and Kingdom Relations
The Netherlands

2. Outline
Background
Goal
Approach
Participation
Output
Conclusions

3. Background
Increasing political attention for AB reduction, but citizen’s focus lacks
Need for informal co-operation on this issue
Appeal for horizontal co-operation within EUPAN network

4. Goal
To look into methodologies to benchmark, bench learn and exchange European best practices in the field of reducing administrative burdens for citizens with special focus on high impact administrative burdens
Exchange experience and gain practical knowledge to measure burdens and to identify possible improvements and actions for simplification

5. Approach
Identifying methods to measure AB citizens (quantitative and qualitative way)
Selection high impact services and methodologies for national pilots
Comparing services
Drawing lessons for improving service delivery and reducing administrative burden

6. Approach (continued)
Learning team open for members EUPAN working groups and AB experts from countries
Active participation members
Chairmanship rotates each meeting, continuity in secretariat
Four meetings tentatively planned.

7. Participation
18 countries, Europe wide

8. Output Report on national approaches (presented)
Inventory of methods and appreciation (sept)
Manual of SCM citizens (sept)
Pilots (commitment UK, B, F, NL)

9. Conclusions AB citizens often not specific goal
Aspect of broader AB programme
different heading: e.g. simplification, modernisation
AB citizens hardly measured
Egovernment closely related to AB
Importance to connect quantitative objectives to perceived improvements
Need for SCM citizens manual

10. Thank you for your attention
Questions??