1. DOPPLER TROUBLE SHOOTING 2013 WEBINAR WEBINAR TECH SUPPORT

2. TRANSDUCER PROBE CABLE MAIN UNIT THE THREE MAIN COMPONENTS TO A DOPPLER

3. THE FIVE MOST COMMON ISSUES 1.Unit does not turn on 2.Display shows but no sound 3.Audio is not as good as it should be 4.Loud crackly sounds come and go 5.Unit is turning off by itself

4. UNIT DOES NOT TURN ON Check to ensure that your battery is giving full voltage. Dopplers are sensitive to voltage drops and will automatically shut down or not turn on at all, if less than the specified volts. Even new batteries can come off the shelf with less than specified voltage. Stick with name brand batteries such as Energizer. If there is any reaction on the numeric display to simulation on the probe, your speaker is faulty and you should review the following slide Does the power button work intermittently? If yes, you may need to replace the switch on your doppler. These are available for select models to be replaced at the board level repair. If you choose to open your doppler, look for water damage on the board. This is very common and most dopplers have reasonably priced replacement PCBs. It is usually not worth your time to trace a PCB that has water damage, as it will often have damaged the main chip or other components in the process. Make sure that there is no debris under the main power switch that would interfere with the motion of the mechanical movement. If it is a membrane switch, try crossing the terminals at board level. Our technician will be happy to assist you in identifying the correct terminals. If crossing them works, then replace the switch component for that doppler.

5. DISPLAY SHOWS BUT NO SOUND The first step is to rule out the speaker by connecting a set of headphones into the jack on the doppler. If you receive proper sound this way, your speaker needs replacement or re- connection. Once the speaker is ruled out, you should try to simulate a heart beat on the probe to see if the display changes to show the activity from the probe. If there is no display, you can easily change the cable on most dopplers. Some use standard telephone cables and you can exchange it for a known operational cable from any phone. You can also check the continuity of any cable to ensure there is no breakage. Once the cable is ruled out we are left with the probe and the most common issue with probes is broken crystals. Some manufacturers offer replacement crystals and others offer replacement probes. All are available through Stat Medical. In a rare occasion, the PCB in the probe is damaged. This is rare however, they are available through Stat Medical for some makes of dopplers. In the event of a waterproof obstetrical probe, these are generally not repairable and are available on service exchanges through Stat Medical. If both the Crystal and the casing are obviously damaged, it is better to replace the whole unit and Stat Medical carries a large inventory of replacement probes for most makes of dopplers.

6. AUDIO IS NOT AS GOOD AS IT SHOULD BE This problem carries a lot of the same solutions as a doppler with no sound although it is more easily identifiable where the problem is. First rule out the speaker as mention in the previous slide A cable will not create this issue. Check that the Battery is running full voltage under load. Once the speaker is ruled out, it leaves the main suspect to be the probe. The ultrasound crystals are place on the inside of the probe tip and by pressing on the probe tip with moderate pressure, you can determine if there is a crack in the crystal. You will hear squelch or static by pressing on the tip if there is a crack in it. You will not be able to see the crack but it will sacrifice the sound. Replacement Crystals are available through Stat Medical for some makes of doppler probes while replacement probes are available for the others. In the event that there is no sound difference when pressing on the crystal tip and the speaker is proven to be good, the last thing to check is the tuning of the crystal. This is the gain pot on the probe PCB and generally requires proper equipment to tune it appropriately. It should be sent in for repairs. NOTE: If you have purchased a lower cost doppler, it will not produce the sound equivalent to the better quality models. Make sure that you are comparing sound quality with comparable models.

7. LOUD CRACKLY SOUNDS COME AND GO Firstly ensure that the user is using sufficient transmission gel to cover the whole tip of the doppler probe. Ensure that there are no high powered electrical devices in the near vicinity. Even power lines and fluorescent lights are known to cause interference with dopplers. Try wiggling the cable while it is turned on to see if there is a short in the wiring that is causing the sounds to come and go. On models that use standard phone cable, try replacing it with a good cable. The cords are often stretched and bent while in use. Replacement cords are available through Stat Medical. Once you have ruled out the cable, move to the probe and use the same pressure techniques on the probe tip explained in the previous slide to see if you can reproduce the sound. You may have a slight fracture on the crystal tip. If you are going to open the main unit, inspect the speaker for water damage or dried out paper. Usually the speaker will be continuously crackly rather than intermittent. Speakers are available through Stat Medical

8. UNIT IS TURNING OFF BY ITSELF This is almost always a voltage issue that is caused by depleted batteries or insufficient volts and/or maH. Try replacing the Battery with one that has appropriate voltage under load. Be sure to use a good quality battery. If this doesnt fix the problem, you should open the main unit and look for water damage on the main PCB. If this is a rechargeable unit, ensure that you AC adaptor is producing the accurate output voltage as required on that specific model. We do not recommend the use of non-OEM rechargeable batteries with dopplers as this has been the cause of many problems.

9. Crystal Assembly Speaker Main PC Board Probe PC Board Transducer Cable Power switch All external casing and labeling is available The Typical Components Available Through Stat Medical

10. HOW CAN STAT MEDICAL HELP YOU? Free Telephone tech support for Dopplers purchased from Stat Medical. Free Parts Listing. Warranty Coverage for some makes of dopplers. * A Large inventory of repair parts for many makes of dopplers. Repair service available. www.statmedicalcanada.com