1. Quality Mark Governance Structure – draft proposal
Branding/Promotion
Standards
Common Rules
Advice (Data Warehouse/Info Hub)
Work Log
Targeted training
SLA & KPI management2
Quality Mark Passport rules3
Service Provision5
Quality Mark
Service Organisation
(Day to day functions) 1
Market Surveillance6
Strategic Governance Board (Oversight of QM)
Appointed Chair through a transparent process
Appointed Secretariat1
Certification
Education
1 This can be white labelled … it has no customer facing role but is the critical back office function needed to deliver a satisfactory scheme 2 Service Level Agreements and Key Performance Indicators that control quality and ensure a level of sanction for non-performance
3 The ability to ensure installers can join another certification service provider if the current provider is suspended or removed from the QM Framework

2. Options for Governance Structure
New organisation
Establishing an industry-led entity fulfil quality mark function
Options include charitable status, limited by guarantee or not-for- profit organisation
Extension of MCS
Model provides remit for quality mark that must be adhered to for organisations to legally operate
Extension of Trustmark
An established, Government-backed quality mark that would cover whole of construction industry

3. Rationale for quality mark framework
Avoid duplicate processes, structures and costs, eg data provision
Simpler installer engagement
Brand recognition/understanding without dilution to the consumer
Introduce competitive performance targets and link to education where necessary
Remove risk of niche schemes without financial clout
Deliver a single model that service providers have to pay to access (links to Private Finance, Building Regs, RHI, ECO etc)
Do Nothing Option
Brand conflict
Industry confusion and scheme abandonment
Drift to lowest common denominator of operations
Complexity for consumer remains with lack of trust and investment in the sector