1. URL : www.parrywareccc.com
Enter your User Name and Password , Click on “Submit”

2. Now you are ready to use your CRM Dash Board – Today’s statistics

3. Search Complaint Page
Status drop down contains Any, Open, Work in Progress, Pending for Replacement, Closed

4. Check Box for Complaint Closed Over the Phone

5. Complaint Type contains Residence, Project, Renovation
Purchase Details – Option has been provided

6. Allocated Date 2. Visit Date 3. Technician Name
(Technician visit Details – You must enter Allocated Date, Visit Date, Tech. Details and Status)

7. Status drop down contains Visited, Door Locked, Main person not available, Spares not available, Other Brand, Appointment call

8. Bill Details – It contains Bill Description, Bill Number, Amount and Product Type
(Product Type contains Labour, Parryware Products, Parryware Spares and Non Parryware)

9. Work Done by Tec. – It contains Prod. Code, Def
Work Done by Tec. – It contains Prod. Code, Def. Code, Repair Code and Warranty Details.

10. Technician Details 2. Bill Details 3. Work Done by Tech.
4. Replacement Recommendation by Tech.

11. Replacement Recommendation by Technician
Job Satisfaction – By default None, Yes and No

12. RA Number Dealer Details / Remarks Customer Remarks

13. Search Complaints – Export Excel 2. Print – Complaint Details
Make duplicate complaint Wrong Assigne
5. Pop up window will appear for convert into duplicate complaint.

14. 1. Pop up window will appear for wrong Assignee

15. 1. Check box for - List of duplicate complaints

16. 1. Check box for – List of Follow up complaints