1. Annual Performance Summary – 2017/18 City of Cranbrook
July 2018

2. Agenda Annual Performance Summary Conventional Service Background
Custom Service Background
Cranbrook Service Discussion Document
Current System Overview
Service Discussion and Summary
Transit Improvement Proposals

3. Conventional Transit Service -Background
Start date: Winter 2000
Conventional Funding: 46.69% Provincial Share
53.31% Local Share
Operating Company: Sun City Coach Lines – Tok Transit (Feb 2018)
Annual service hours (17/18): 11,917
Vehicles: 5
Annual rides (17/18): 203,430
Rides per Hour: (Tier Average 17.3 rides/hour)
Hours of Operation: 7 AM – 6 PM (Monday through Thursday)
7 AM – 9 PM (Friday)
9 AM – 9 PM (Saturday)
10 AM – 6 PM (Sunday)

4. Conventional Transit Service -Outcomes
Local Investment
Measures
2017/18
Actual
2016/17 Actual
2015/16 Actual
2017/18 AOA Budget
Revenue service hours (000) 12
Total cost ($000)
$1383
$1348
$1308
$1472
Return on Investment
2017/18 Actual
Passenger trips (000)
203
208
206
Total revenue ($000)
$220
$221
$229
$231
Performance
Operating cost per service hour
$87.75
$98.06
$95.40
$91.95
Operating cost per passenger trip
$5.14
$5.80
$5.45
$5.32
Passenger trips per service hour
17.1
16.9
17.5
17.3
Operating cost recovery
21.1%
18.8%
20.2%
Ridership
Flat YOY, with less Total Passengers compared to budget
Revenue
Flat YOY, however, on budget
Total Cost
Increased costs due primarily to increases in debt servicing costs related to vehicles

5. Conventional Transit Service - Peer Comparison
Local Investment
Measures
2017/18
Actual
2016/17 Actual
2015/16 Actual
2017/18 AOA Budget
Peer Average
(Actuals)
Revenue service hours (000) 12
Total cost ($000)
$1383
$1348
$1308
$1472
$1590
Return on Investment
2017/18 Actual
Passenger trips (000)
203
208
206
228
Total revenue ($000)
$220
$221
$229
$231
$275
Performance
Operating cost per service hour
$87.75
$98.06
$95.40
$91.95
$110.77
Operating cost per passenger trip
$5.14
$5.80
$5.45
$5.32
$8.84
Passenger trips per service hour
17.1
16.9
17.5
17.3
17.7
Operating cost recovery
21.1%
18.8%
20.2%
19.11%
Operating Cost Per Service Hour
Substantially lower YOY, and favorable compared to Peer Average due to decreases in Fleet Maintenance and Major Repairs
Operating Cost Per Passenger Trip
Favorable YOY and against budget, and much lower compared to Peer Average due to slightly lower Operating Costs and steady ridership stats
Passenger Trips Per Service Hour
Remains relatively flat YOY, but better compared to Peer Average
Operating Cost Recovery
Higher compared to 16/17 stats and much more favorable compared to Peer Average

6. Custom Transit Service - Background
Start date: Winter 1982
Custom Funding: % Provincial share
33.31% Local government share
Operating Company: Sun City Coach Lines – Tok Transit (Feb 2018)
Annual service hours (17/18): 3,611
Vehicles: 3
Annual rides (17/18): 8,506
Rides per Hour: 2.0 (Tier Average – 2.5 rides/hour)
Hours of Operation: 8am – 5pm (Monday through Friday)
Closed on all Statutory Holidays

7. Custom Transit Service - Outcomes
Local Investment
Measures
2017/18
Actual
2016/17 Actual
2015/16 Actual
2017/18 AOA Budget
Revenue service hours (000) 4
Total cost ($000)
$319
$310
$311
$340
Return on Investment
2017/18 Actual
Passenger trips (000) 9 8
Total revenue ($000)
$25
$23 23
Performance
Operating cost per service hour
$72.45
$69.08
$71.45
$77.94
Operating cost per passenger trip
$31.91
$31.11
$30.01
$35.88
Passenger trips per service hour
2.0
1.9
2.1
Operating cost recovery
9.11%
8.7%
9.2%
8.0%
Ridership
Ridership has remained flat YOY, with a modest increase compared to budget
Revenue
Revenue has remained relatively flat YOY, but better than budget
Total Cost
An Increase in Total Cost has been attributed to increases in Fuel and ICBC Insurance

8. Custom Transit Service - Peer Comparison
Local Investment
Measures
2017/18
Actual
2016/17 Actual
2015/16 Actual
2017/18 AOA Budget
Peer Average
(Actuals)
Revenue service hours (000) 4
Total cost ($000)
$319
$310
$311
$340
$414
Return on Investment
2017/18 Actual
Passenger trips (000) 9 8 12
Total revenue ($000)
$25
$23 23 22
Performance
Operating cost per service hour
$72.45
$69.08
$71.45
$77.94
$82.32
Operating cost per passenger trip
$31.91
$31.11
$30.01
$35.88
$32.79
Passenger trips per service hour
2.0
1.9
2.1
2.5
Operating cost recovery
9.1%
8.7%
9.2%
8.0%
6.4%
Operating Cost Per Service Hour
Higher YOY, but compared to Peer Average, the system is showing a much better Operating Cost Per Service Hour
Operating Cost Per Passenger Trip
Higher YOY, but better compared to the Peer Average
Passenger Trips Per Service Hour
Flat YOY and performing below Peer Average
Operating Cost Recovery
Strong Operating Cost Recovery; however, relatively flat YOY

9. Custom Transit Service - Ridership
Reported Rides
2017/18
2016/17
2015/16
YOY
Variance
Ambulatory
5,476
5,245
5,386
4.4%
Wheelchair
1,512
1,572
1,957
-3.82%
Attendants (free)
360
239
282
50.62%
Companions 23 11 35
109%
Total
7,371
7,067
7,660
4.3%
Taxi Supplement
296
307
333
-3.58%
Taxi Saver
839
1,120
931
-25.1%
Unmet trips
114 67 76
70.15%
TOTAL RIDES
8,421
8,494
8,924
-0.86%
Revenue hours
3,611
3,669
-1.58%
Current unmet trips account for 2% of total Custom rides within the system. This represents 47 additional unmet trips compared to 2016/17 stats
Taxi supplement usage is low as a percentage of total rides, however, consistent with the tier average
Ambulatory - handyDART registrants not using a wheelchair/mobility device Wheelchair - registrants with a mobility device Attendants - help is required by the handyDART passenger (free) Companion - person accompanying the handyDART passenger (pays full fare) Taxi Supplement - rides allocated to taxi company by operator when demand cannot be met Unmet trips - trip requests during regular hours which could not be accommodated due to fully booked vehicles.

10. Custom Transit Service – Subscription Trips
Current subscription bookings account for a large majority of handyDART rides
CUTA Recommends a subscription booking total of 50% of all handyDART rides
What are Connections bookings? This needs to be clarified…

11. Current System Cranbrook Conventional Transit launched December 2000
“Hub and Spoke” system
Evening service on Fridays
Summer service reductions
Fleet:
5 conventional vehicles
3 custom vehicles
No consistent spare vehicle

12. Service Discussion Last service expansion in 2006
Coincided with U-Pass program launch
Service reallocations in 2007, 2011, and 2014
December 2017: Scheduling site visit
Schedule adherence observation
March 2018: Planning and scheduling site visit
Spring 2018: Schedule development investigation for running time issues
Key issues noted:
Challenges with on-time performance
Custom vehicle used for conventional peak service
Observed issues unresolvable through further reallocation
No recent public engagement information
Mention the difficulty of having a healthy spare ratio for both fleets with current situation

13. Service Discussion Summary
Key Recommendations:
Receive report as information
Conduct public engagement to assess the state of the transit system and guide future changes
Consider transit expansion investment to support improvements via the Transit Improvement Program (TIP)

14. Next Steps
An expansion of the transit system could follow the timeline below:
Date
Deliverable
July 2018
Receive Service Discussion Document as information
Fall 2018
Develop public engagement program & materials
Spring 2019
Deliver public engagement program
Summer 2019
Present report & recommendations
Update TIPs expansion items as necessary
September 2020
Service Implementation
Fall 2020
Monitor transit service changes and make adjustments as necessary

15. TIPs Options (Conventional)
PROPOSED CONVENTIONAL TRANSIT EXPANSION INITIATIVES
AOA Period
In Service Date
Annual Hours
Vehicle Requirements
Estimated Annual Revenue
Estimated Annual Total Costs
Estimated Annual Net Municipal Share
 2019/20
N/A -
Description
Receive 2018 Service Discussion Document as information to inform future expansions
2020/21
Sep-20
500 1
$4,647
$90,454
$59,854
Support for Improvements in forthcoming Service Discussion Document. Additional bus required to ensure that conventional can run independently of custom.
2021/22
Sep-21
700
$6,506
$81,712
$37,055
Expand Monday-Thursday evening service to match existing Friday service

16. PROPOSED CUSTOM TRANSIT EXPANSION INITIATIVES
TIPs Options (Custom)
PROPOSED CUSTOM TRANSIT EXPANSION INITIATIVES
AOA Period
In Service Date
Annual Hours
Vehicle Requirements
Estimated Annual Revenue
Estimated Annual Total Costs
Estimated Annual Net Municipal Share
2019/20
Jan-20
1,000 1
$3,844
$98,083
$41,099
Description
 Increased service hours to meet growing unmet demand.
2020/21 
 N/A  - -
No Expansion
2021/22  - 

17. Myrna Moore Jody Zink
Senior Manager, Government Relations Transit Planner
BC Transit BC Transit