1. IBM Engaging the workforce to redesign performance management
Business challenge
How could IBM keep employees engaged and focused on the company’s evolving business objectives if managers only reviewed their performance and goals twice a year?
Transformation
It’s all too easy to lose sight of business goals when they are only reviewed twice a year. IBM built its own revolutionary approach to enable continuous dialogue and feedback, and empower IBMers to set and iterate on goals more often.
“The IBM Global Business Services team played a significant role throughout the project. Their input was valuable and they worked hard to ensure that the technology met user expectations.”
—Michelle Rzepnicki, Director of Performance Management, IBM
Business benefits:
Boosts
employee engagement through a steady stream of continuous feedback and coaching
Enables IBMers to create, edit, and refine goals at any time throughout the year
Motivates team members to improve by giving them greater control over goals
IBM
Engaging the workforce to redesign performance management
Solution components:
IBM® Bluemix®
IBM Checkpoint
IBM Connections™
IBM Design Thinking
IBM Global Business Services®
IBM Watson™ Conversation
IBM WebSphere® Cast Iron® Hypervisor
SAP® SuccessFactors® Performance & Goals
IBM has a history of continuous re-invention, transforming itself throughout its plus year history. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. As a globally integrated enterprise, the company operates in more than countries and is continuing to shift its business to the higher value segments of enterprise IT. There are approximately 380,000 employees.
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Client Name
IBM
Company Background
IBM has a history of continuous re-invention, transforming itself throughout its 100-plus year history. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. As a globally integrated enterprise, the company operates in more than 175 countries and is continuing to shift its business to the higher value segments of enterprise IT. There are approximately 380,000 employees.
Business challenge
How could IBM keep employees engaged and focused on the company’s evolving business objectives if managers only reviewed their performance and goals twice a year?
The benefit
IBMers can benefit from continuous feedback, co-creating goals with their managers and updating them when necessary, without manager approval.
Pull Quote
“The IBM Global Business Services team played a significant role throughout the project. Their input was valuable and they worked hard to ensure that the technology met user expectations.” —Michelle Rzepnicki, Director of Performance Management, IBM
Solution components
IBM® Bluemix®
IBM Checkpoint
IBM Connections™
IBM Design Thinking
IBM Global Business Services®
IBM Watson™ Conversation
IBM WebSphere® Cast Iron® Hypervisor
SAP® SuccessFactors® Performance & Goals
Case study Link
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