1. measuring your impact

2. why? quality service to clients
quality of your work and your organisation
for potential and current funders
answers the question:
what is the work we do and what are we trying to achieve for our clients?

3. what? how many clients we support and what ways
their background, needs and aspirations
track their progress and outcomes
personal stories and case studies
feedback and involvement
policies and procedures; data protection
best practice, resources & support

4. how? work practices and volunteer inductions
simple capture tools and small databases
online systems like In-Form and CHAIN
client experiences and case studies
regular reporting and reviews
better service and planning; better for client.