1. Session 4a
Listen/Crystal CLEAR

2. 2 x ears
1 x mouth
= Listen more than speak

3. L I S T EN

4. I never said she stole my money

5. “You know this isn't the first time that you've been really late and it's so frustrating!
I make the effort to be here on time and yet it feels like you never do.
I just don't think it's that difficult to arrive when you say you're going to.
I was actually really worried that something had happened to you.”

6. Can you send me your notes again please
Will do!

7. Can you send me your notes again please
Okay

8. Can you send me your notes again please
Fine

9. Can you send me your notes again please
Fine.

10. Crystal CLEAR Concise: summarise the situation/feelings concisely
Logical: make sure what you say makes sense
Emotion free: don’t blame other people or let emotions cloud your mind
Assertive: if you need to say no, don’t let someone talk you out of it
Realistic/Repeat

11. Break

12. Session 4b
Values

13. Values
Things that really matter to us – the direction we head in life, whereas goals are achieved along the way
Knowing our values helps to guide us and our decisions
When we act in a way that does not agree with our values we feel uncomfortable
E.g. honesty, helping others, etc.