1. Anglian Water Services Ltd
Energy & Utilities
Business challenge
Millions of household and business customers rely on Anglian Water. As critical back-office infrastructure neared end-of-life, how could service levels be enhanced and further improved?
Transformation
By migrating critical SAP solutions to IBM® Power Systems™ servers and the IBM Db2® database, Anglian Water is reducing business risk, cutting operating costs and increasing service efficiency.
“The costs saved allow us to maximize funding in other areas of the business, such as the critical customer-facing services and sustainability programs.”
—Sam Mellodew, SAP Program Leader, Anglian Water
Anglian Water Services Ltd
Quenches thirst for excellent customer experience in East Anglia and beyond
Solution components
IBM® AIX®, IBM Db2® 10.5
IBM Power® System E850, IBM Power System S822
IBM Systems Lab Services, IBM Db2 SAP Migration Services
SAP Business Suite, SAP Business Warehouse, SAP Enterprise Portal, SAP ERP, SAP for Utilities, SAP Gateway, SAP Process Orchestration
Business benefits:
66%
reduction in server footprint contributes to sustainability aims
40%
shorter batch times enable compliance with strict SLAs
Enhanced
operational performance and improved customer service
Client Name
Anglian Water Services Ltd
Company Background
Anglian Water is the largest water and water recycling company in England and Wales by geographic area, serving more than six million domestic and business customers. Anglian Water collects, cleans, and distributes around 1.2 billion liters of water a day through 112,833 kilometers of pipes, covering 27,500 square kilometers, and employs about 4,000 people.
Business challenge
Millions of household and business customers rely on Anglian Water. As critical back-office infrastructure neared end-of-life, how could service levels be enhanced and further improved?
The benefit
The solution delivers sparkling results: a 66 percent cut in server footprint helps hit sustainability targets, and 40 percent shorter batch times help to accelerate mission-critical billing runs.
Pull Quote
“The costs saved allow us to maximize funding in other areas of the business, such as the critical customer-facing services and sustainability programs.”
—Sam Mellodew, SAP Program Leader, Anglian Water
Solution components
IBM® AIX®
IBM Db2® 10.5
IBM Power® System E850
IBM Power System S822
IBM Systems Lab Services
IBM Db2 SAP Migration Services
SAP Business Suite
SAP Business Warehouse
SAP Enterprise Portal
SAP ERP
SAP for Utilities
SAP Gateway
SAP Process Orchestration
Case study Link
Anglian Water is the largest water and water recycling company in England and Wales by geographic area, serving more than six million domestic and business customers. Anglian Water collects, cleans, and distributes around 1.2 billion liters of water a day through 112,833 kilometers of pipes, covering 27,500 square kilometers, and employs about 4,000 people.
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