1. Flowcharting Shapes 1 Start and Stop (boundaries)
Process (action) step
Decision point: must have a yes and no 1
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2. Flowcharting Steps Define start and stop points (scope boundaries)
Define swim lanes (roles)
Identify process steps and decision points
Draw connecting arrows (include all decision possibilities) A B C

3. Process Map Example – Nursing Assessment
Nurse Manager Reviews
Assessment completed
nurse
Submit Portfolio
Notify nurse no
Complete ?
yes no
pdrp
Make horizontal ‘swim lanes’ for each role.
Each decision box should have one arrow leading to it and at least two arrows leaving from it.
Assessor available?
Sufficient evidence ?
Wait in queue
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Assess Portfolio no
yes
yes