1. ABP Club Meeting Presentation Presented by: Alan Morgan 2008.02.27
Technical Committee
ABP Club Meeting Presentation
Presented by: Alan Morgan

2. Content Terms of Reference The position today The Team Operating model
Success Looks Like
Question & Answer session

3. Terms of Reference The Technical Committee The Role
Enhancement of Audatex product portfolio profile
Remove ambiguity where identified and possible
Identify enhancements beneficial to the industry
Deliver efficiency improvements
Identify and address errors and omissions
The Role
To influence Audatex in the development and validation of Audatex suite of products, along with determining operational system enhancements, whilst ensuring the application of products and data is transparent and equitable for all customer communities.

4. Optimum industry knowledge Technical & experts product knowledge
The Team
Structure
Repairer Community
Insurer Community
Audatex Leaders
Independent Experts
Skills & Competencies
Optimum industry knowledge
Technical & experts product knowledge
Your Voice
your Representation
Engaged, Transparent
&
Accountable

5. The Position Today Reviewing the operating model Challenge
Realignment of the Team
Setting the expectation

6. Operating Model Team structure & foundation
Accountabilities
Governance
Reporting lines to Advisory Board
Customer communities & user focus
Service Desk operating process review
Service Standards
Work flow controls & prioritisation
Performance indicators
Solutions tracking
Escalation process
Managing expectation
Solutions focus
“can do” culture but realistic
Timescales
Effective Communications

7. Success Looks Like Robust customer interaction framework
“Can do” working together culture
Effective operating model
Escalation process
Transparent
Delivering solutions
Work in progress publication
Customer satisfaction index - tracking

8. Thank you ABP club Question & Answer Session
And Finally
Thank you ABP club Question & Answer Session