1. FW Product and Base Processes
Retailer(s) Selling Consumer Warranties to Customers at Point of Sale
FW Selling Consumer Warranties Directly to Prospects Provided by Retailer
Tele-Marketing
Process 2
Retail Clients
Process 1
1. Consumer Warranties
2. Contractual Liability
External Customers
Products
Data Processing
Manual Data Entry
Client Systems
Information Services
Process 4
Warranty Administration
Claims Processing
Customer Service
Company X has 4 top (main) processes. They are represented on this page. The following two pages identify sub-processes.
Service Recruitment

2. FW Main Processes / Systems
Implement
Add New
Contracts
Sales
Proposal
Contract
Outside Retailer Selling Covered Products
Proposal to Retailer
For Retailer
Relationship
Process 2
Tele-Market
Retailer Provides Sales Information
FW Contacts Prospective Customers
Successful Sale
Process 4
Individual Calls FW for Service
FW Contacts Servicer & Issues Authorization
Service Supplier Provides Service
Service Supplier Invoices FW
FW Pays Invoice