1. Desktop Reference Guide End Users
Company Name
Desktop Reference Guide End Users
Employee Quick Reference for ServiceNow
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Getting Started With ServiceNow:
Everything you need to know to get help
Bookmark the ServiceNow link to gain quick access:
Insert your instance URL
Useful Terms to Know
Knowledge = Database of self-service answers
Catalog = I need to request something
Support = Something is broken and I need help
My Incidents/Request = Tickets already logged
Log In: Use your address and AD password
(insert your log in screen shot & instructions)
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Your Homepage:
All the services in one location (insert your home page)
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Knowledge Search:
Click Knowledge to find answers to your question (Insert your knowledge base)
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Something is broken:
Click Support to open an incident or case (insert your incident form)
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I need something:
Click Catalog to view all available request items (insert your catalog)
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