1. Infrastructure Metrics September 2011
Info-Tech Research Group

2. Introduction Key Insights Survey Question Graphs
In appreciation for your participation in this survey, we have created this exclusive summary of results.
The data you provided is being leveraged in our research.
Thank you for your participation.
This document has these three main sections:
Key Insights
Survey Question Graphs
Respondent Demographics
If you have any questions or concerns please contact:
Scott Koopman
Panel Coordinator
Info-Tech Research Group
Info-Tech Research Group

3. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

4. Metrics are not just for large companies
Info-Tech’s survey showed that small, medium and large companies are all benefitting from metrics
Regardless of company size, metrics can play a critical role in capacity management and planning, and getting approval for budget increases.
For example, a recent Info-Tech survey found that most IT leaders are using metrics to right-size purchases, optimize utilization, anticipate growth, and so on, across the infrastructure (i.e., servers, storage, facilities, data networks, and telephony).
Similarly, IT leaders are using metrics to help them make the business case to get funding for technology changes/upgrades, capacity increases, and staffing increases.
SME
Large
76%
64%
64%
58%
% Leveraging Metrics for Capacity Mgmt/Planning% Leveraging Metrics for Capacity Mgmt/Planning% Leveraging Metrics for Capacity Mgmt/Planning
% Leveraging Metrics to Get Funding% Leveraging Metrics to Get Funding% Leveraging Metrics to Get Funding
Source: Info-Tech Research Group, N=75
Metrics only for large companies? - Balderdash. If it gets measured, it gets managed. Larger companies have more resources, which means they also have more resources to waste. Small companies can't afford to waste time or money, so they should be using metrics the most.
~ Derek Boutang, Pembina Trails School District ~

5. Working with metrics does not require excessive time investment to see the benefits
IT Leaders that are most successful at leveraging metrics spend, on average, 3 hours per week reviewing and analyzing
The key to successfully using metrics is determining which ones matter to you and filtering out the rest.
Spending too much time on metrics is likely an indicator that you are reviewing too many metrics, or not properly delegating collection and analysis work.
Too little time may be an indicator that you are using metrics primarily for alerts or ad-hoc troubleshooting, and not making enough use of metrics for strategic planning and getting out of constant firefighter mode. 80
78%
Leveraging Metrics – Success Score 75 70 65 60 55 50 45
<1 hour
1 hour
2 hours
3 hours
4 hours
5+ hours
Automation of the collection and reporting of data will create efficiencies and reduce the efforts involved. However, be sure that you are allowing time to incorporate metrics analysis in capacity planning, and go beyond just looking for anomalies.
Source: Info-Tech Research Group, N=90

6. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

14. Survey Question Graphs Respondent Demographics Key Insights
Info-Tech Research Group

22. Like This? Want More? Watch your inbox.
Within the coming weeks, Info-Tech will be launching several more short surveys that will offer similar results to these.
If you participate, you will receive the results for every project you participated in.
To ensure you are included or for more information please Scott Koopman
Info-Tech Research Group