1. European Commissioner
Catalogue of Services ー Workshop, webinar and contribution
The introduction of Service Catalogues in Japan Universal Menu for Citizen and for Business
Asukoe Partners Inc.
Naho Kitano

2. The Data Model of “Service Catalogues” in Japan
Two Service Catalogues in Japan : for Citizens / for Business
Data Model Porotype
for the Service Process
“Universal Menu” as Service Catalogue for Citizen
By International UM Association
Service Catalogue for Business
By METI Japan

3. UM Map and UM Menu Six Contents Pattern
Data Set of Service Catalog for Citizen in Japan (by IUMA)
UM Map and UM Menu
Six Contents Pattern
Life Event Pregnant/ Birth UM
1000 Pregnancy / Childbirth
2000 Childcare / Education
3000 Marriage / Divorce
4000 Moving / Housing
5000 Employment / Unemployment
6000 Senior citizens / Nursing are
7000 Death
8000 Others
1100 Notification/ Procedure
1101 Pregnancy notification
1102 Maternal and Child Health Handbook
1103 Childbirth registration
1104 National Health Insurance Program
1105 Others
1200
Medical checkup
1201 Prenatal checkup
1202 Medical checkup for infants
1300
Financial support
1301 Subsidies for designated fertility treatments
1302 Lump-sum birth allowance
1303 Loans for delivery expenses
1304 Medical care benefits for the care of premature babies
1305 Medical care benefits for infants
1306 Others
1400
Support/ facilities
1401 Seminars
1402 Delivery support
1403 Midwifery services
1404 Others
1500
Consultations / Inquiries
1501 Consultations/ inquiries
1600
Others
1601 Hospitals
1602 Others
Content patterns 1
Registering　 2
Financial support
Applying 1 3
Other types of application procedures
Applying 2 4
Events
Applying 3 5
Facilities 6
Information for advocacy
Definition
Administrative services related to registrations and notifications without having any additional processes after registering
Administrative services related to receiving money after the application is approved, such as an allowance or subsidy.
Administrative services related to receiving services after the application is approved, such as support services.
Administrative services, such as lectures and events, that require participation after you have applied.
Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries.
Administrative service information that does not belong to the categories above, especially the services aiming to provide information.
Examples　
Examples
Registration of moving in
Marriage registration
Childbirth registration
Child allowance
Subsidy for the medical expenses for babies and infants
Financial aid for learning high skill training
Requesting the issuance of a resident card
Individuals scheduling vaccinations
Family support center
Classes for parents and pregnant women
Job seminars
Scheduled vaccinations
Child-rearing support centers
Nursing homes
Parks
Libraries
Maternity mark
Schedule of vaccinations
School region maps
Content items
Name of service ☆
Overview
（Contents ①）
Subject
Contents
Access
（Contents ②）
A person who is eligible to register
Content of the benefit
Place …
How to register
Capacity of the participants
Event dates
Charges n
Related link
Due date of registration
A person who is eligible to apply
Hours of operation
Inquiry 7
Items to bring
How to apply
Dates that the facility is closed 8
Fees
Due date of application
Charges (Costs）
How to use the facility 9
Document for registration
Charges (Costs) 10
Entry example
Document for application 11
Service counter
Form example 12
Related links
Application documents 13
Inquiries
Form Example 14 15 16 17
Provided by International Universal Menu Association 3

4. Data Set of Service Catalog for Business in Japan (by METI)
Taxonomy of administrative service for business
Finance 金融
Fund
Loan
Reduction and extension
Pay temporarily
Credit guarantee
Other finance services
Taxation 税制
Refund
Deduction
Preferential treatment
Other taxation services
Grant
給付・補助金
Benefit in kind
Subsidy
Other grant services
Permission and License
許認可
Permission and license
Exemption
Other permission and license services
Service
サービス
Professional service
Seminar
Consultancy
Other services
Stage for Business
Action
Starting business
創業期
Write your business plan
Startup
Hire and manage employees
Intellectual property rights
Doing business
成長期・成熟期
Buy assets and equipment
R&D
Marketing and sales
Cross-border business
Government contracts
Social security and health
CSR
Closing business
転換期
Restructuring of your company
Succession of your business
Going out of business
Provided by Ministry of Economy, Trade and Industry

5. Reference - UM contents pattern
List of the content patterns and items
Content patterns 1
Registering　 2
Applying 1
Financial support 3
Applying 2
Other types of application procedures 4
Applying 3
Events 5
Facilities 6
Information for advocacy
Definition
Administrative services related to registrations and notifications without having any additional processes after registering
Administrative services related to receiving money after the application is approved, such as an allowance or subsidy.
Administrative services related to receiving services after the application is approved, such as support services.
Administrative services, such as lectures and events, that require participation after you have applied.
Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries.
Administrative service information that does not belong to the categories above, especially the services aiming to provide information.
Examples　
Examples
Childbirth registration
Marriage registration
Registration of moving in
Child allowance
Subsidy for the medical expenses for babies and infants
Financial aid for learning high skill training
Requesting the issuance of a resident card
Individuals scheduling vaccinations
Family support center
Classes for parents and pregnant women
Job seminars
Scheduled vaccinations
Child-rearing support centers
Nursing homes
Libraries
Parks
Maternity mark
Schedule of vaccinations
School region maps
Content items
Name of service ☆
Overview
（Contents ①）
Subject
Contents
Access
（Contents ②）
A person who is eligible to register
Content of the benefit
Place …
How to register
Capacity of the participants
Event dates
Charges n
Related link
Due date of registration
A person who is eligible to apply
Hours of operation
Inquiry 7
Items to bring
How to apply
Dates that the facility is closed 8
Fees
Due date of application
Charges (Costs）
How to use the facility 9
Document for registration
Charges (Costs) 10
Entry example
Document for application 11
Service counter
Form example 12
Related links
Application documents 13
Inquiries
Form Example 14 15 16 17
※ ☆ is a required item.
※ The name of an item can be changed.
※ Items are placed in the recommended order.
※ According to the content items chart, ‘recipients’ are the ones who receive the services, and ‘a person who is eligible to register’ is the one who comes to register for the services, including a deputy.

6. Reference - Data Structure of the UM
「Public service ID」：
「UM Tags」   
Child allowance
Overview
This allowance aims to contribute to the stability of family life and healthy growth of children who are bearers of the society of the next generation, by paying child allowances to people who take care of the children, with the basic recognition that parents and other guardians have the primary responsibility of child-rearing.
Monthly amount of payment
〈Ages 2 and under〉 15,000 yen
〈Ages 3 to 12-years old〉
First and second children: 10,000 yen
Third and any additional children: 15,000 yen
〈Ages 13 to 15-years old〉 10,000 yen
Recipients
Those who are raising children of the ages listed.
* If both parents are raising children, the recipient will be the one who earns the highest income.
Amount (min.)
Amount（max.）
Ages
20,000円
40,000円 2 5
（AGE Type） ～
（Amount type）
Child-rearing
Financial support
Nationwide system
Reserved tags
・・ ・
The body of contents
Child-rearing dept. in ○○City
Pamphlets available
Basic support
Open tags
The content property
・・ ・
The content of the information about governmental services
The content is constituted by the body of content (text), which are the descriptions of services, and by the content property（= vocabulary）, which allows users to search the internet.
Corresponded to the categories of administrative system information, it consists of three categories: Category Tag, Target Tag, and Contents Tag.
It consists of reserved tags, which are already defined, and open tags, whose definitions can be modified.

7. Reference – Comparison of Service Catalogue Vocabulary
Matching Ratio of Taxonomy of Service Catalogue against ”Universal Manu” of Japan
CPSV-AP 2.2
EESTI.EE（Estonia)
ESD standards(UK）