1. Essentials of Email Étiquettes

2. Essentials of Email Etiquettes
Electronic Mail
has quickly become a communication standard and the Internet’s most popular application.
Essentials of Etiquettes

3. What makes email different?
“On the Internet, nobody knows you’re a dog.”
Essentials of Etiquettes

4. Essentials of Email Etiquettes

5. Essentials of Email Etiquettes
Purpose
Before you type anything into a new message, you should have answers for two questions:
Why am I writing this?
What exactly do I want the result of this message to be?
Essentials of Etiquettes

6. Essentials of Email Etiquettes
Subject Line
Do NOT write “Hi”, “Hello”, “From Champak”, “Happy New Year to You, My Dear Friend Chanchi” etc.
Be sure to complete the subject line of the to indicate content
Mention the purpose or the content title clearly
“MPR from Oct 2013 from Paldi Branch”
* MPR = Monthly Progressive Report
Essentials of Etiquettes

7. Essentials of Email Etiquettes
The Recipient/s TO
For the people you are DIRECTLY addressing CC
For the people you are INDIRECTLY addressing (for their information only)
BCC
The recipeints can NOT see everyone the has been sent to
BCCs within an organization can create distrust
Essentials of Etiquettes

8. Essentials of Email Etiquettes
Greeting
Dear Sir/s,
My Dear Sir,
Only My Dear Sir,
Respected Sir,
Sir,
Dear Madam/Ma’m/Mesdames,
Dear Sir/Madam,
Essentials of Etiquettes

9. Essentials of Email Etiquettes
Closing
Match greeting in tone
Formal: Sincerely, Best regards, Cordially
Informal: Thanks; All the best, Talk to you later
Use a sign line (signature) that gives your name, title, and contact information
Omit a P. S. (Post Script) (if the is longer than a screen, a postscript could be missed)
Essentials of Etiquettes

10. Essentials of Email Etiquettes
Tips
Keep emote icons to a minimum; i.e.., :)
Use spell checking. Most software packages have spell checking and it can be set to check each message before sending
Essentials of Etiquettes

11. Essentials of Email Etiquettes
Tips
Zip attached files. Three reasons for this:
Reduces file size
If multiple attached files, makes easier to unpack
The process will be faster
Essentials of Etiquettes

12. Essentials of Email Etiquettes
Tips
Typing in all capitals in electronic communications means
- Nothing special--typing in all caps is normal.
- You are shouting.
- It’s OK to forward this message to others.
- This message is very important.
Essentials of Etiquettes

13. Essentials of Email Etiquettes
Tips
Also, do not capitalize (i.e., ALL UPPERCASE) unless you really mean it
“CALL ME!” is interpreted differently than “call me.”
CAPITAL WRITING is considered LOUD and RUDE
Essentials of Etiquettes

14. Essentials of Email Etiquettes
Tips
Even if you do NOT have time to “fully” respond to an , be sure to let the sender know you have received it
Acknowledge it
Essentials of Etiquettes

15. Essentials of Email Etiquettes
Tips
Also, do not capitalize (i.e., ALL UPPERCASE) unless you really mean it
“CALL ME!” is interpreted differently than “call me.”
CAPITAL WRITING is considered LOUD and RUDE
Essentials of Etiquettes

16. Essentials of Email Etiquettes
Tips
Be Concise and to the point.
Answer all Questions.
Use proper spelling, grammar & punctuation.
Answer swiftly.
Do not attach unnecessary files.
Use active instead of passive.
Essentials of Etiquettes

17. Essentials of Email Etiquettes
Tips
Use proper structure & layout.
Do not leave out the message thread.
Read the before sending it.
Do not overuse Reply to All.
Take care with abbreviations and emotions.
Avoid using URGENT and IMPORTANT.
Avoid long sentences.
Essentials of Etiquettes

18. Essentials of Email Etiquettes
Tips
Don't use as an excuse to avoid personal contact.
 Abbreviations (Abbr.) or Acronyms (asap) are okey if the receiver knows them
Summarize long discussions.
Essentials of Etiquettes

19. Tip: Leave address blank
If you’re furious and must answer an right away, leave the address line blank.
If you hit Send before you’ve had a chance to cool down, the won’t go through.
Essentials of Etiquettes

20. Essentials of Email Etiquettes
Why netiquette?
The electronic equivalent of a set of fussy rules that tell you … which fork to use with the salad course?
Netiquette does not consist of a set of rigid rules.
It encourages you to adopt a certain attitude of thoughtfulness.
- Gregg Reference Manual, 10th ed.
Essentials of Etiquettes

21. Thank You Very Much From
Vaseem G Qureshi
M.A.(Eng), M.Ed., M.Phil.(Eng), Ph.D. (Cotd)
Assistant Professor in English,
Vishwakarma Govt Engineering College, Chandkheda, Ahmedabad.

22. Write Your Feedback And Suggestions
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