1. TIS Scrutiny Approved Rob Hughes Hillcrest Housing Association

2. Scrutiny Approved
Hillcrest is a large Association, part of the Hillcrest Group, operating over 5 local authority areas, approaching 6000 houses, 4 regional offices and 313 staff

3. Scrutiny Approved Key Benefits:
Part of our programme of increasing levels of TP across Hillcrest HA
After a period of about 3 years, a very useful systematic and independent check on our progress thus far.
Pretty much confirmed where we thought we were, but now, we have the proof!

4. Scrutiny Approved
Silver Award! We’re delighted with that, evidence of what the tenants and staff have contributed over the last three years.

5. Scrutiny Approved Service Standards re-launch ARC Report Consultation
Tenant Led Inspection on our Lettings Standard
Current TLI on ASB Procedures
Visits to/with Other landlords
Open Days – Most Recent with our Property Department
Development of a Scrutiny Framework – ‘HCAAT’

6. Scrutiny Approved
“Hillcrest Customer Advisory and Action Team”