1. The Power of Resilience in complex times Presented By: Dora Summers-Ewing EXIDEO Consulting

2. Agenda Understand what resilience is and how to maximize it in response to continual change and increased global complexity. Recognize the importance of resilience as a competitive advantage both personally and professionally. Learn 3 proven ways to embed more resilience into your organization, starting tomorrow!

3. Living in Complex times Volatility Uncertainty Complexity Ambiguity

4. Its All about change What significant changes have you experienced in the past five years? How have these changes impacted you? What did you learn about yourself and the world you live in?

5. A Competitive Advantage Those who can embrace the new normal (embodied by VUCA) will stand the best chance of survival. Those who can lead and model the way for others will be in high demand. Those who can create an organizational culture based on innovation, renewal, and competent confidence will thrive and flourish.

6. The Nature of Resilience The ability to adapt well or adjust easily to adversity, trauma, tragedy, threats and sources of stress To bounce back in the face of a setback To withstand tough challenges and daily stressors (work, health, friends and family) without faltering Everyone possesses some degree of resilience – its a matter of to what degree

7. Exercise #1 What is your first reaction to a setback or disappointment? Do you change or adapt well to new information? Can you anticipate challenges to the status quo? Do you know when to say YES vs NO? Do you recharge on an ongoing basis? Are you sensitive to the emotional well-being of those around you?

8. The Science behind Resilience Peoples response to adversity depends upon three things: Attributional Style - Optimistic or Pessimistic Available Emotional Resources - Support & Confidence Ability to Change and Renew – Personal Initiative & Accountability

9. What DO resilient leaders do? Face Down Reality Prioritize open and transparent communication Foster innovation in times of adversity Provide encouragement, support and mentoring Cultivate a sense of curiosity about the future Liberate/reallocate resources to foster trial learning Invest in their leaders, front line staff and clients Dont fear failure Celebrate their successes and learn from them!

10. Exercise #2 Commitment – involved in solution development Challenge – change as an opportunity for learning Control – personal responsibility for outcomes

11. Recipe for Building resilience Change Mindset from reactive to active-proactive Cultivate Positive Emotions/Manage Stress Promote collaboration, initiative, accountability

12. FINAL THOUGHTS ……. It is impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all - J.K. Rowling

13. Next Steps What are you going to choose to do differently starting tomorrow to build resilience in yourself, your work groups and your organization? 1. 2. 3.

14. CONTACT INFORMATION DORA SUMMERS-EWING Managing Partner info @ exideoconsulting.com 206.842.5032