1. Operations Responsibility

2. Introduction
Responsibility in operations management might seem like common sense, but is often overlooked
Here are some of the major ways to take responsibility in the workplace and as an Operations Manager

3. 5 Main Areas of Responsibility
1. Responsibility to Employees
Proper Safety Precautions
Health Compensation
Personal Growth

4. 5 Main Areas of Responsibility
2. Responsibility to Society
Wise Stewardship of the environment
Reduce waste
Reduce pollution
Increase efficiency
Volunteer and give back

5. 5 Main Areas of Responsibility
3. Responsibility to Suppliers
Provide a fair price for goods and services purchased
Don’t aid in driving small businesses out of the market

6. 5 Main Areas of Responsibility
4. Responsibility to Customers
Safe Products/Product Design
Make sure products will not intentionally (or unintentionally) harm customers
Use safe materials
Safeguard against product design defects

7. 5 Main Areas of Responsibility
5. Responsibility to Owners
Work Ethic
Dedication to work
Don’t slack off
Earn your wage
Responsible Use of Resources
Don’t steal office supplies
Don’t use business resources for personal use

8. Responsibility to Employees

9. Take Another Look… What is wrong with this picture?
No “WET FLOOR” Sign
Isn’t wearing slip resistant shoes
Other employees are not cleaning up after themselves

10. Other Ways to Respect Employees
Provide proper HealthCare and benefits so that if they are sick or hurt they can return to work as soon as possible
Promote personal growth. Most employees should not stay at entry-level positions all of their lives. Encourage them to move up in the company

11. Responsibility to Society

12. Take Another Look…
The average employee does not notice the negative effect their company has on the environment
Operations managers can find ways to increase efficiency, which then creates fewer by-products reducing the company’s negative effects on the environment

13. Other Ways to be Responsible in Society
Set up a few days of the year where all employees give back to the community
Have incentives for those who volunteer outside of work

14. Responsibility to Suppliers

15. Take Another Look…
Managers should support smaller businesses and not try to “squeeze” them out of the market
Developing relationships with suppliers will build trust and loyalty which can, in the future, reduce costs

16. Responsibility to Customers

17. Take Another Look…
Companies and managers should check all products before, during, and after production to ensure top quality for their customers
If a problem does arise, then recalls need to occur as soon as possible
Keeping customers safe and happy is the #1 priority

18. Responsibility to Owners

19. Take Another Look…
Stealing office supplies and equipment is a high cost to the company
It is disrespectful to the owners and if caught, you could lose your job
Having a high work ethic and productivity shows you care about your job and employer, which can lead to rewards

20. So Why Aren’t We All Taking Responsibility?
Too expensive
Takes too much time
Isn’t necessary
Trying to get ahead on our own
Don’t see long term effects/consequences

21. Ways to Promote Responsibility
Enforce consequences
Show that it doesn’t have to be expensive
Hire responsible, trustworthy employees
Provide incentives
Quality control checkpoints
Don’t leave all safety measures up to employees

22. The Key to Success
Each company needs to find their own key to success, but responsible business practices are a great way to start!