1. Text to Illustration (E2I)
March 01, 2019
Text to Illustration (E2I)
Hello Everyone! I am Anupam and I work on Storage Product documentation for HPE Knowledge Management Team. Today, I will take you through the various visual value adds that we have done for various products. Each slide contains the customer problem, KM solution, and feedback received (if any).
Anupam Das

2. Visual Communication
Visual communication is the process of presentation of information through a visual aid. Visual communication is described as the method of imparting ideas and information in forms that can be read or looked upon.
Visual communication partially or completely relies on vision and is primarily expressed as signs, typography, drawing, graphic design, and illustration.
Visual communication takes place through pictures, graphs and charts, signals and symbols. It may be used either independently or as an adjunct to the other methods of communication. .

3. Visual Aids - Types Objects Models Graphs Maps Tables Photographs
Illustration - Standard Illustration to depict a concept - Application of Cartesian coordinate system - Interactive Illustrations - Application of Decision Tree
Simulation - Youtube Software Simulation video to simplify a complex procedure
The list describes the basic entities that are used to generate a visual aid. One or more objects together can convey a definite meaning to accomplish a task or understand a concept. In a similar manner, models of real life objects can help us to understand the actual object and study it in details. Similarly, Graphs, tables and maps constitute the major part of data representation visually. Enabling the end users to understand and absorb information in a better manner. We now turn our focus on emphasis on the Illustrations and Simulation that we will look in the upcoming slides.

4. Need for Visuals in Technical Communication
End user problem
Too much running text
Complex and long procedures
Too many references to documents
Difficulty in finding relevant information
Result
Bulky documents
Increase in support call
Increase in documentation maintenance
Increased localization cost
Unhappy customers
Chances of losing business and customers
Impact of the change
Customer Delight
Complex scenarios made easy
Increased information findability

5. Scenario 1 – Running Text
Problem
Solution

6. Scenario 2 – Complex and long procedures
Problem
This simulation was developed for a use case from customers who purchase RMC to protect their databases. Through this simulation, we depict how to create an express protect and snapshots for Oracle database. We have used Adobe Captivate to create the video and is posted on Youtube HPE channel.
More than 1000 views in the first few weeks of posting the simulation on YouTube channel.
Solution
Short video detailing the procedure, posted to YouTube and referred through HPESC

7. Scenario 2 – Complex user roles scenario
Problem T
Solution
A basic infographic using Venn diagram concepts

8. Scenario 3 – Too many references to documents
Customer Problem
Various documents for appliance setup, network configuration, and infrastructure setup
Lot of inter-operating components attributing to the difficulty in working with the appliance
Setting up Image Streamer involves working with OneView, Interconnects, and different components of the Synergy Enclosure. For a first time user, it is difficult to follow the vast list of documents for Image Streamer. The interactive illustration provides the minimum steps required to setup an Image Streamer appliance and configure it to work with OneView and then perform a deployment. You can click a step to get the details and link to the related documents. The appliance where the step is performed gets highlighted.
Solution

9. HPE Synergy – Documentation Map
Customer Problem
Linear and exhaustive list of (Data Center Management Software) documents
Activity-wise listing of documents did not help users understand the sequence of tasks
Manual search required for each of the documents either on HPE documentation portal
Solution
For HPE Synergy, we have a linear list of documents, we have added interactivity to it.
Feedback
I never said thank you for creating these – I like them very much! – Radomir Bozic (Member of Senior Leadership team)

10. HPE Recovery Manager Central – Decision Tree
Customer Problem
Customer unable to decide on license purchase
Complex licensing permutations between hardware and licenses
Complex licensing scenarios resulted in increased support calls
Solution
For HPE Synergy, we have a linear list of documents, we have added interactivity to it.
Feedback
Fancy. Thanks – Tilman Walker
(Manager Storage Solutions and Tech.Mktg.)

11. Workshop – Let us try

12. How to depict this visually?
You can add or remove the following Dashboard Items:
Backup Policies
Backup Systems
Catalyst Copy
Copy Policies
Interface Servers
Oracle Servers
Storage Systems

13. Questions, Feedback, Suggestions? Email – anupamd@hpe.com
Thank You!
Questions, Feedback, Suggestions? –