1. Response Time: How Long is Too Long

2. BACK IN THE GOOD OLD DAYS

4. 3 Factors of Response Time
Relationship Between Sender and Recipient
Timing - Message Sent in Work Hours v Non-Work Hours
Medium of Message
Source: High-Touch Communications 2013 Survey

5. DURING WORK HOURS
TEXT MESSAGE
CLIENT
1 HOUR
BOSS
15 MINUTES-1 HOUR
COLLEAGUE
15 MINUTES
FAMILY MEMBER
FRIEND
ROMANTIC PARTNER
5 MINUTES

6. DURING WORK HOURS
CLIENT
4 HOURS
BOSS
1 HOUR
COLLEAGUE
FAMILY MEMBER
1 – 4 HOURS
FRIEND
24 HOURS
ROMANTIC PARTNER

7. DURING WORK HOURS
VOIC
CLIENT
4 HOURS
BOSS
1 HOUR
COLLEAGUE
FAMILY MEMBER
FRIEND
ROMANTIC PARTNER

8. DURING NON-WORK HOURS
TEXT MESSAGE
CLIENT
24 HOURS
BOSS
COLLEAGUE
FAMILY MEMBER
5 MINUTES
FRIEND
5-15 MINUTES
ROMANTIC PARTNER

9. DURING NON-WORK HOURS
CLIENT
24 HOURS
BOSS
COLLEAGUE
FAMILY MEMBER
FRIEND
ROMANTIC PARTNER
1 HOUR

10. DURING NON-WORK HOURS
VOIC
CLIENT
24 HOURS
BOSS
COLLEAGUE
FAMILY MEMBER
FRIEND
4 HOURS
ROMANTIC PARTNER
1 HOUR

13. TIPS

14. MAKE YOUR COMMUNICATION PREFERENCE KNOWN AND HONOR IT

15. GET ORGANIZED

16. UNSUBSCRIBE FROM UNWANTED PROMOTIONL EMAILS

17. DESIGN UNAVAILABILITY
"Due to high workload, I am currently checking and responding to twice daily at 12:00pm ET [or your time zone] and 4:00pm ET.
If you require urgent assistance (please ensure it is urgent) that cannot wait until either 12:00pm or 4:00pm, please contact me via phone at " 

18. SET ASIDE A TIME TO READ/LISTEN AND RESPOND

19. TAKE ACTION IMMEDIATELY RESPOND WHEN YOU READ IT / HEAR IT