1. Keeping Drakes Party Store Clean
Excellent Student
4/9/06

2. Setting and Participant Description
Drake’s Party Store on the the corner of Drake and W. KL Ave.
4 male employees, all college students of various races, and 1 manager.

3. Reason to Intervene
Drake’s Party Store is having problems keeping the store clean.
Night crew employees are not sorting, stacking, or boxing empty beer bottles.

4. Analyze the Natural Contingencies
Employees are not fully cleaning because there are no current contingencies.
The ineffective natural contingency and the natural competing contingency have outcomes that are too small and improbable to control behavior.

5. Analyze the Natural Contingencies
Ineffective Natural Contingency
Given amount of unfinished job tasks
Sort, box, and stack bottles
Infinitesimally higher amount of finished job tasks

6. Analyze the Natural Contingencies
Natural Competing Contingency
Given amount of time to chat
Sort, box, and stack bottles
Infinitesimally more time to chat

7. Specify the Performance Objectives
Increase night crew employees daily tasks…
Sorting
Boxing
And stacking bottles
to 100% of the time!

8. Input-Process-Output Model
• (Employees sort, box, and stack bottles 100% of the time) [Output]
• Production: 50% Employee Discount
• (Employees do not sort, box, and stack bottles 100% of the time) [Input]

9. Design the Intervention
The manager Joe White and I got together to devise an effective plan.
After hours of pondering a light bulb went off.
Broke college kids love saving money!

10. Design the Intervention Contd.
An avoidance of loss PM contingency would be most effective
The opportunity for a 50 % discount is the reinforcer.
It is obtained by completing bottle tasks…
7 nights a week!

11. Design the Intervention
Three Contingency Model of Performance Management
Infinitesimally higher level of finished job tasks.
Given level of unfinished job tasks
Sort, box, and stack bottles
SD: Every night by 2:00 am
Will lose opportunity for 50% discount on Thursday
Will not lose opportunity for 50% discount on Thursday
Sort, box, and stack bottles
Fear of loss of 50% discount
No fear of loss of 50% discount
Sort, box, and stack bottles

12. Implement the Intervention
A mandatory work meeting was called in place by the manager, Joe White…
a verbal description of work expectations was delivered by Joe.

13. Implement the Intervention Contd.
The following night was the start of test
It will take 7 consecutive days of bottles fully done, and a handsome reward will come their way.

14. Evaluate the Intervention
We started with a verbal rule from Joe...
Finally, a 50 % discount for the employees on any item.
Ineffective!
Goal Accomplished!
Then we gave feedback...
A little better

15. Evaluate the Intervention

16. Recycle-real or hypothetical?
Hypothetically, my recycle would be simple…
The discount would be rewarded after 1 month if bottles are done every day

17. Personal Experience This was a wonderful experience!
My manager was pleased with the results and wants to continue the intervention.
This was a hands on learning experience that has enhanced my appreciation for behavioral analysis!

18. Questions or Comments???