2. Introducing the 3L Programme
Team Leader/Supervisor Level 3
Operations/Departmental Manager Level 5

3. In partnership with People Plus
PeoplePlus is part of the Staffline Group designing, developing and delivering training to approximately 14,000 people, supporting over 1,700 employers.  They deliver a variety of training programmes and apprenticeships in various disciplines and sectors, including Customer Service, Project Management, Leadership & Management and Multi- Layer Lean & Continuous Improvement training. 

4. Apprenticeship elements
Induction
On Programme Learning
Gateway
End Point Assessment

5. Who is this for? Level 3
New or existing first line team leaders, supervisors or managers
Those who want to develop a range of essential management skills
Those who want to build their capability to motivate team members
Those who want to gain a broad understanding of entry level leadership and management theory
Upon completion, you will be eligible to register as an associate member of the Institute of Leadership & Management (ILM)

6. Eligibility Currently living in England
Have lived in an EEA country for last 3 years
Age 16+
Does NOT already hold an equivalent or higher qualification within leadership or management
Committed to the remain in employment for the programme duration

7. Course Content: Modules & Overview
Knowledge & Skills
Interpersonal Excellence
Leading People
Managing People
Building Relationships
Communication
Organisational Performance
Operational Performance
Project Management
Finance
Personal Effectiveness
Awareness of Self
Management of Self
Decision Making
Behaviours
Professional
Responsible
Agile
Inclusive

8. Course overview – Level 3
Module/Learning outcomes
Building Relationships – approaches to customer and stakeholder relationships, emotional intelligence, conflict management, cross team working
Decision Making – problem solving and decision making techniques, analysis of data to support decision making
Management of Self – time management techniques and tools, prioritise activities and planning
Project Management - project lifecycle and rules, project delivery including managing resource and identifying risk and issues, use of relevant project management tools
Awareness of Self – know how to be self aware and understand unconscious bias and inclusivity, learning styles, feedback mechanisms, using emotional intelligence
Managing People - people and team management models, team dynamics and motivation, performance management, HR systems and legal requirements, constructive feedback, recognising achievement and good behaviour
Leading People – understand leadership styles, benefits of coaching to support people and improve performance, organisational cultures, equality, diversity and inclusion
Finance – organisational governance and compliance, delivering value for money, monitoring budgets to ensure efficiencies
Operational Management - organisational strategy development, implement operational/team plans and manage resources, change management, data management and use of technologies
Communication – different forms of communication and their application, chair meetings, hold challenging conversations and raise concerns
Please can we have Team Leader/Supervisor Level 3 Apprenticeship road map as a hand out?

9. Eligibility Currently living in England
Have lived in an EEA country for last 3 years
Age 16+
Does NOT already hold an equivalent or higher qualification within leadership or management
Committed to the remain in employment for the programme duration
(Daniel / Claire to add line management? )

10. Who is this for? Level 5 Existing supervisors and/or managers
Those who have responsibility for driving the achievements of operational/departmental goals and objectives as part of the organisational/departmental strategy
Those who want to move into a more strategic management role
Those who want to build their capability to motivate teams
Those who want to gain a broad understanding of leadership and management theory and practice
Upon completion, you could be eligible to register as a fellow member of the Institute of Leadership & Management

11. Course Overview - Level 5
Module/Learning outcomes
Building relationships – Approaches to customer and stakeholder relationship management. Collaborative working, sharing best practise. Negotiation, influence and networking. Reflection on broader risks.
Finance – Governance and compliance, value for money, managing a budget. Considering financial implications of decisions, financial forecasting
Awareness of Self – Unconscious bias, emotional intelligence, inclusivity. Self-evaluation, own impact on others, accepting feedback including 360 degree. Reflective learning, different learning styles, mental toughness and creating a personal development plan.
Leading People – Leadership styles, leading and managing multiple teams and team leaders, leading and managing change. Coaching to support, approaches to mentoring, motivation and delegation techniques. Organisation culture, equality, diversity and inclusion and their impact on managing change
Operational management – Approaches and models of organisational strategy and planning. Business planning techniques, sales & marketing plans, delivering objectives & KPIs. Data management, contingency planning and the use of technology including data security. Business development tools, continuous improvement, initiating & managing change, overcoming barriers to change
Managing people - Team management models, developing high performing teams, talent management models, recruiting and developing people. Enabling delivery through others
Decision making – Critical analysis, problem solving techniques, decision making techniques, the impact of organisational values and ethics on decision making
Management of self – Time management tools and techniques, prioritising, approaches to planning and managing multiple tasks
Project management – The project lifecycle, project management knowledge areas, project management tools and techniques, identifying and managing risk
Communication – Techniques and models, how to hold challenging conversations, giving constructive feedback. How to chair meetings. Conflict management at all levels. Presentation skills using a range of media
Please can we have road map as a hand out?

12. 20% off the job learning Activities include:
Professional qualification study
Workplace development activities e.g. shadowing
Reflective learning log
Coaching sessions
Gateway preparation
Prog Level
In learning period (excl. EPA)
Rationale
Total hours required
Level 3
15 months
35hrs = 2240 hours
20% of 2240 = 448 hours
Level 5
24 months
35hrs=
3640 hours
20% of 3640 =
728 hours

13. 20 % breakdown

14. End Point Assessment Assessment methods Knowledge Test
Outcomes co-ordinated by PeoplePlus
External third party has to complete independent assessment
Pass, merit or distinction
Assessment methods
Knowledge Test
Competency Based Interview
Portfolio of Evidence
Professional Discussion
Work Based Project (Level 5 only)

15. Line manager benefits
Increased staff retention and ability to plan succession
80% of employers say that upskilling makes the workplace more productive
88% of employers say upskilling have led to a more motivated and satisfied workforce
Implementation of live projects which realise tangible improvement
Reduction of waste and inefficiency through development of existing staff
Development of culture of leadership where staff take responsibility for improvement
NB. Managers report that these benefits are seen well before completion of the programme

16. Benefits to the learner
Personal development and acquisition of new skills
Increased understanding of how the role can impact wider  
Improved soft skills such as communications, team working and problem solving
Can support career progression and development as well as increasing confidence
Development of the knowledge, skills and behaviours needed to succeed
Increased sense of value and ability to positively impact on the wider University

17. Commitment that is required? Line Manager
Support and mentor your staff member through their development
Involvement in progress reviews at week intervals
Make People Plus Coaches aware of any concerns or issues
Be a positive and enthusiastic role model within the University
Commitment to allow learner 20% off the job training

18. Commitment that is required from the learner
Commitment to undertake planned training activity and meet requirement of 20% off the job training
Involvement in progress reviews at week intervals
Make effective use of Learning Mentors by discussing any concerns or issues
Be a positive and enthusiastic role model within the University

19. How will the 3L be delivered
Classroom Training
Tutor Support
Job Shadowing
Mentoring
Employer Training
Online Learning
Reflective Journal
Project Work
Written Assignment

20. Next steps & Time scales
Key Dates:
Expressions of interest: 2nd November 2018
Places offered and acceptance by: 30th November 2018
Roadshow/onboarding – Thursday 10th January 2019 (3 hours)
Apprenticeship sign up paperwork – Thursday 17th January 2019 (am 3 hours)
Learning begins - development day 1 Thursday 17th January 2019 (pm)

21. Questions / comments