2. WORK WITH COLLEAGUES AND CUSTOMERS
Teamwork

3. Teamwork
The ability to work well in a team is one of the basic skills needed in most types of employment.
You have to be able to get on with people and work together in many situations.
You need to use
Communication skills
Respect
Understanding
Trust
Patience
Commitment
Cooperation
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4. Characteristics of a Good Team
Manage time
All members participate
Active listening and communication
Open negotiation
Low levels of stress
Ability to make decisions
Support for each other and goals
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5. Identifying Team and Individual Goals
It is often a good idea to have a team meeting to identify and clarify goals
Good communication skills are required to conduct these meetings
Individual tasks are set in these meetings
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6. Types of Teams e.g. Goal – Morning Tea
Work parties (working on a specific job)
Making bruschetta
Committees (making decisions)
Writing the menu
Self –directed teams (working without direct supervision)
Setting up the Common Room
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7. Advantages of Teams Accomplish larger tasks quicker Multiple ideas
Satisfaction in achievement
Improved reputation
Working together to achieve a common goal brings people closer and builds positive relationships
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8. Positive Relationships in Teams
Each team member must rely on the others
Everyone needs to pull their weight
Each team member must develop a relationship of trust, support and respect
Understand each others’ roles in the team
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9. Building a Team Let’s Do It
Team Building Exercise
Complete Behavioural Style Questionnaire
Select a Team
Team Activity Number 1
Go into “DISC MODEL” Groups
Team Activity Number 2
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10. Respecting Cultural Differences in the Team
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11. Respecting Cultural Differences in the Team
We can learn to see things from different viewpoints
Different backgrounds can have different values to status, authority, etc.
If the job gets done well, there’s no problem with different approaches.
Support colleagues by helping to allow for such things as religious commitments or disabilities or family commitments
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12. Chairing a meeting The chairman must make sure
Time is used constructively and time limits are strictly adhered to
Team remains focused on the agenda
Only one person at a time speaks
All team members have the opportunity to speak and put forward opinions and ideas
Everyone is treated with respect
Different viewpoints will be discussed
All team members must ACTIVELY LISTEN
Once agreement is reached, set goals and allocate individual tasks.
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13. Managing Change to Work Goals and Tasks
Be prepared for the unexpected
Be flexible and adapt to changing needs
Sometimes negotiation and bargaining may be necessary
You may be asked to work overtime or cover for a colleague who is absent or to work additional shifts for which you have not been rostered.
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14. Meeting Your Goals
Complete individual goals quickly and efficiently in order to meet broader work goals e.g. – making canapés (INDIVIDUAL GOAL) for open night (BROADER GOAL)
What you do affects other people’s work – if you complete a task later than planned it could hold up many other people who are depending on you.
Find out what the PRIORITIES are and plan your WORK FLOW
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15. Making a work flow plan Think about all the tasks that have to be done
List the tasks that have to be completed before another task can start
List tasks that can be done at the same time
Plan the SEQUENCE (order) of completing each task
Work out how long each task will take
Make a checklist for routine tasks
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16. Can this task be done at the same time as something else?
Let’s Do It
In a group of 4 make a work flow plan for a lunch menu of battered fish and chips and a lettuce, tomato, cucumber vinaigrette dressing for 10 people
TASK
How long will it take?
Sequence of tasks
Can this task be done at the same time as something else?
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17. Helping Each Other
It is better to ask for help than to struggle on alone and get things wrong or being too late
If you have some spare time, volunteer to help a colleague who needs it.
Ensure that you are helping the colleague to complete his task and not hindering the progress
Teamwork is noticed by supervisors and goes a long way to helping your career
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18. Getting Feedback Ask for feedback about the quality of your work
Ask for suggestions about how you can improve your work
Tell others when they have done something well
Thank others for helping you
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