1. The Group of companies ND specialized presentation: Business process control and efficiency improvement procedure by means of the ND-OFFICE hardware/software product Kyiv, 2014

2. The «ND-OFFICE» hardware/software complex DESCRIPTION The Group of companies ND presents the hardware/software complex for monitoring of parameters, affecting company`s profits. The ND-OFFICE complex is a tool for the control of processes, affecting DELTA*. * DELTA is the sum of deviations between estimated and actual data 2

3. The «ND-OFFICE» hardware-software complex DESCRIPTION Presentation plan 1.Fuel business processes 2.Shortage, losses, surplus appearance 3.List of automated processes 4.Functional and structural solution schemes 5.Account system update 6.Reporting provided by the system 7.Retail network monitoring 8.Automation control at the office 9.Part of the ND-OFFICE complex for goods management 3

4. The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS 1.Fuel business processes. Component structure of the Company profits. 4 The formula of Company profit and component structure profit are on the scheme on the next slide. The formula consists of variables: Fuel cost ($ 1 ); Process overhead; Process depreciation; Network revenue ($ 3 ); Income for fuel (money) on the petrol station ($ 2 ); Deviation amount between the estimated and actual data (DELTA or «»). Depending on the sum resulted by formula calculation – we get profit or negative income (positive or negative DELTA ).

5. The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS 1. Business processes. 5

6. 2. Shortages, losses and surplus occurrence. Differences and deviations occurrence. 6 The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS 6 Within the whole route of transportation and sale of fuel arise difference between the estimated and actual values of the indicators - DELTA (Δ). The diagram on the next slide shows possible location of DELTA and reasons of its occurrence. DELTA sum ($) affect the global DELTA – profit indicators.

7. 2. Appearance of deficit, negative income, overflow. Difference and deviation scheme 7 The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS

8. 3. The list of automated business processes at petrol stations, oil depots and company offices 8 1.Fuel transfer/passage through the structures of the Company 2.Transfer/passage of goods through the structures of the Company (retail) 3.Service and support equipment 4.Functions for providing network management: Market monitoring (competitors prices, the location of petrol stations, etc.) Sending fuel and goods prices to own petrol stations, control of price changes Two-way on-line documents exchange between objects Fuel and goods logistics providing (orders, contracts) Monitoring of the rest of the fuel in the tanks Automatic monitoring of the petrol station network (factor analysis) Others The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS

9. 9 3. Automation of the Central Office level: schemes of work with fuel and goods The scheme of fuel transfer control by the «ND-OFFICE» The scheme of movement of goods in the «ND-OFFICE» (retail) -«ND-OFFICE» provides operation with the fuel and goods with all requirements of this industry ; -data movement about products and fuel in the system «ND-OFFICE» organized in accordance with generally accepted standardized schemes The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS

10. 10 3. Automation of petrol station network: "ND-OFFICE" basic functionality The «ND-OFFICE» hardware-software complex PROCESS ANALYSIS

11. The «ND-OFFICE» hardware-software complex SOLUTION 4. Functional solution scheme, providing electronic description of network business processes. 11 Solution structure consists of modules: 1.Central Office software 2.Regional office software 3.Petrol station software and hardware (cash register, level-meters, network equipment, UPS, etc.) 4. Oil depot software and hardware (the option of depot equipment without control parameters and control equipment is considered in the presentation) *the functional scheme of the ND-OFFICE Complex is introduced below

12. 12 The «ND-OFFICE» scheme

13. 4. Equipment solution scheme on fuel station 13 The «ND-OFFICE» hardware-software complex SOLUTION

14. The «ND-OFFICE» hardware-software complex CONTROL 5. Time/period of account system updates 14 On the level of the Regional and the Head offices, oil depots – saving of current information on all the fuel stations every 30 minutes ( the period is configured, the main parameters are saved: realization, balances on goods and fuel, etc.); At the level of petrol station - saving of current information every 5 minutes ( the period is configured, are stored data about the tanks full, about the transactions from cash machines, also it is possible to get any stored information remotely on request)

15. 6. Reporting and standards of data uploading/downloading 15 Reporting and functions of data uploading/downloading are the standard set in the proposed solution: Standard reporting, created and supported by Fast Report, in format MS Excel and other common standards; Standard and customizable data views in (of) the database (connecting with 1С, other accounting systems); Uploading data through *.xml, *.txt The «ND-OFFICE» hardware-software complex CONTROL

16. 7. Monitoring of the petrol station network. Monitoring of the tanks geometry. 16 The difference between the indications of "paper" calibration data table with the real one may deviate no more than ± 250 liters across the height of the tank. The system determines irregularities and makes corrections to the calibration table. The correct data table can be used for recording into the level-meters. The corrections are used in the next data analysis. The system uses its own corrected data table for further calculations and analysis. *the examples of diagrams of monitoring of described deviations are given below The «ND-OFFICE» hardware-software complex CONTROL

17. 7. Monitoring of the petrol station network. Monitoring of the tanks geometry. The discrepancy on chart ± 280 liters. 17 The «ND-OFFICE» hardware-software complex EXAMPLES

18. 7. Monitoring of petrol station network. Monitoring of the tanks geometry. The discrepancy on chart ±180 liters. 18 The «ND-OFFICE» hardware-software complex EXAMPLES

19. 7. Monitoring of petrol station network. Monitoring of the tanks geometry. The discrepancy on chart ±40 liters. 19 The «ND-OFFICE» hardware-software complex EXAMPLES

20. 7. Monitoring of petrol station network. Prevention of an unauthorized extraction. The comparison diagrams of given" and "actual" indications, and subsequently the factor analysis of them, allow to disclose facts of unauthorized removal of fuel from the tank. Example: in the short time and in the absence of fuel supply by management system, the difference between the given" and "actual" data residues has been changed. *the examples of diagrams identifying abuses (probably leaks) are given below 20 The «ND-OFFICE» hardware-software complex CONTROL

21. 7. Monitoring of petrol station network. Prevention of an unauthorized extraction. Facts. 21 The «ND-OFFICE» hardware-software complex EXAMPLES

22. 7. Monitoring of petrol station network. Prevention of an unauthorized extraction. Facts. 22 The «ND-OFFICE» hardware-software complex EXAMPLES

23. 7. Monitoring of petrol station network. The main graph comparing the given and the actual data about the volume of the tank – without automation. 23 The «ND-OFFICE» hardware-software complex EXAMPLES

24. 7. Monitoring of petrol station network. Accounting of changes in the difference of given/fact data appeared due the temperature change The comparison diagram of the "given" and the "actual" data indications will allow to compare, for example, the difference before and after draining the fuel tanker, what has happened in the tank after a few hours - when the fuel gradually changed its temperature. Automated analysis with the corrected calibration table shows, if fuel parameters have been changed only by changing temperature, or by any manipulation with fuel. *the example of diagram is shown below 24 The «ND-OFFICE» hardware-software complex CONTROL

25. 7. Monitoring of petrol station network. Accounting of changes in the difference of data due the temperature change. 25 The «ND-OFFICE» hardware-software complex EXAMPLES

26. 7. Monitoring of petrol station network. Accounting of changes in the difference of data due the temperature change. 26 The «ND-OFFICE» hardware-software complex EXAMPLES

27. 7. Monitoring of petrol station network. Accounting of changes in the difference of data due the temperature change. 27 The «ND-OFFICE» hardware-software complex EXAMPLES

28. 7. Monitoring of petrol station network. Monitoring of the importation of fuel by tankers from the tank farm to the petrol station – draining control. The system allows to determine the surplus or shortage of fuel due the changes of temperature while transportation or changes in mass of fuel while transportation. *the examples of graphs are given below 28 The «ND-OFFICE» hardware-software complex CONTROL

29. 7. Monitoring of petrol station network. Monitoring of fuel tankers – extraction control. 29 The «ND-OFFICE» hardware-software complex EXAMPLES

30. 7. Monitoring of fuel station network. Monitoring of the fuel dispensers – control of surplus accumulation speed. Normally, the error of doze delivery of fuel by dispensers is set within - 0,2... - 0.5%.The system can monitor the delivery doze from fuel dispenser for a long period of time. So, system makes it possible to control the accumulation rate of surplus obtained by adjusting of dosing parameters of fuel dispenser. *the examples of graphs are given below 30 The «ND-OFFICE» hardware-software complex CONTROL

31. 7. Monitoring of petrol station network. Monitoring of the fuel dispensers - control of surplus accumulation speed. 31 The «ND-OFFICE» hardware-software complex EXAMPLES

32. 8. Automation control at the office. Factor analysis of the petrol station network. The «ND-OFFICE» hardware-software complex CONTROL The human and natural environment factor effect on business processes causes to use new solutions to find such an effect and its subsequent analysis and development. How to find out the effect of such factors among proposed hundreds or thousands of analytical diagrams? Theres a practice of using of the "Factor Analysis subsystem, which identifies: 1. Lack of fuel sales at gas stations by fuel types and by the fuel-dispensing valve; 2. Long shifts changes (rotation) on petrol station; 3. No connection with a level gauge; 4. Atypical change of the average density; 5. Atypical temperature changes; 6. Changes in the level of water in the tank; 7. The permissible level of water in the tank; 8. Changing of the actual balance between rotations; 9. Abnormal growth rate difference of fuel actual/given data; 10. Deviations above normal growth difference of actual/given data; 11. Disparity of calculated and actual fuel density before drain and after; 12. Disparity of calculated and the actual fuel amount before drain and after; 13. Disparity of calculated and actual fuel mass of before drain and after; 14. others 32

33. 8. Automation control at the office. Factor analysis of the network stations. Table of solution of problems. The «ND-OFFICE» hardware-software complex EXAMPLES 33

34. 8. Automation control at the office. Factor analysis of the network stations. Table of solution of problems. The «ND-OFFICE» hardware-software complex EXAMPLES 34

35. 8. Automation control at the office. Global internal capitalization fuel retail network. The «ND-OFFICE» hardware-software complex CONTROL The average annual percentage of global internal capitalization in fuel companies which previously implemented the "ND-OFFICE Complex, is 0.53%. During seasons, in various months "natural" percentage rate changes. In autumn and winter period (when it's getting colder) percentage can rise up to a value of 1.2%, in the winter-spring period (when it's getting warmer) percentage can be lowered to a value of at least 0.2%. The percentage of capitalization depends on the calibration parameters of dispenser volume meters. 35 Example, internal posting in the company, Regional offices, as the installation of the equipment JuneJulyAugustSeptemberOctoberNovemberDecemberJanuaryFebruaryMarch Regional office 10,28%0,06%0,10%0,20%0,34%0,46%0,52%0,55%0,60%0,43% Regional office 2 0,12%0,05%0,08%0,07%0,18%0,41%0,48%0,45%0,52% Regional office 3 0,00%0,02%0,06%0,01%0,38%0,50%0,58%0,71%0,66% Regional office 4 0,00%0,12%0,29%0,40%0,47%0,44%0,45% Regional office 5 0,25%0,48%0,50%0,57%0,58%0,65%0,42% Regional office 6 0,10%0,36%0,64%0,67%0,75%0,83% Regional office 7 0,35%0,37%0,24%0,40%0,51%0,46% Stations in Kiev 0,29%0,30%0,23%0,21%0,08% Common percent0,28%0,08%0,06%0,11%0,18%0,37%0,52%0,45%0,49%0,44% : the beginning of project of automation : there are no data

36. 8. Automation control at the office. WEB-management tool and tools for service departments. The «ND-OFFICE» hardware-software complex CONTROL The "ND-OFFICE" WEB-portal allows to provide service and consolidate management information: 1. Sales of goods (retail) and fuel ; 2. The current state of the gas station - the presence of transferred data about shifts, current balances and the actual book ; 3. Performance parts for equipment, maintenance work history and applications on the network stations and for service ; 4. Other It is possible to display the information on a standard PC and mobile devices (IPAD, IPHONE, HTC, phones, etc.); Offers functionality for automatic on-line-monitoring of equipment (normal/problem/solutions in the process) by WEB-technology and specialized software 36

37. 8. Automation control at the office. WEB-management tool and tools for service departments. The «ND-OFFICE» hardware-software complex EXAMPLES 37

38. 8. Automation control at the office. Graphic representation of information on the network. The «ND-OFFICE» hardware-software complex CONTROL 38 Address of gas stations; Display the name of the company ; Mapping coordinates of gas stations; Displaying of gas station photos; Filter to display more detailed information on the gas station; Display prices on fuel.

39. 9. The part of the ND-OFFICE complex for working with goods - retail. The «ND-OFFICE» hardware-software complex CONTROL 39 The «ND-OFFICE» covers all aspects of sales management of goods and fuel products - from shift reports collection from the gas station, to accounting sale of related products and services, operations, non-cash forms of payment, fuel inventory, control, procurement and payments to contractors, analysis of financial transactions, etc. The «ND-OFFICE» keeps records in shops of petrol stations, execution and accounting of shipment, receipt, return, inventory write-off goods and other movements and changes the status of goods, accounting retail sales. The detailed description of the functional complex about work with related products is described in the proposed special materials – in the book "Description of the processes of goods movement and fuel filling stations in the network (see site www.nd.ua).

40. 9. The part of the ND-OFFICE complex for working with goods. The «ND-OFFICE» hardware-software complex CONTROL 40 The «ND-OFFICE» contains OlapCube product support, which allows simultaneous display of multiple indicators and aggregate functions to a single parameter, the usage of indicators at the same time as the measurements. Filters : Grouping of dimension members; Correction of the fact table; Calculated measures; Measurements based on ranges; A comparison of the neighboring cells and the cumulative sum; Cell color ranking; Conclusion in the form of diagrams; Export to many popular formats (XLS, HTML, PDF, WMF, RTF, XML, CSV, BMP)