1. Manage Business Continuity Introductory Brief

2. List of Modules

3. List of Modules Modules Processes 1 Manage Business Continuity 2
Availability Management
Capacity Management
Service Continuity Management 2
Manage Changes
Change Management
Service Validation & Testing 3
Manage Governance
Business IT Alignment
Monitor and Evaluate
Organizational Change Management
Policy Creation and Communication 4
Manage IT Procurement
Acquire & Maintain Application S/W & Technology Infrastructure 5
Manage Operations
Service Asset & Configuration Management
Event Management
Request Fulfillment
IT Operations

4. List of Modules Modules Processes 6 Manage Partners 7.1
Service Level Management
Contract Management
Supplier Management
7.1
Manage Projects Waterfall
Feasibility and Approval
Scope and Planning
Requirement Analysis and Design
Development and Infrastructure
Testing
Training and Go – Live Preparation
Go – Live
Project Change Control
Project Portfolio Management
7.2
Manage Projects Agile
Scope and planning
Backlog Grooming

5. List of Modules Modules Processes 7.2 Manage Projects Agile 8.1
Sprint Planning
Sprint Execution
Sprint Testing
Sprint Review & Retrospective
Training and Go – Live Preparation
Go – Live
Project Change Control
Project Closure
8.1
Manage Releases Waterfall
Release / Deployment Management
Transition Planning & Support
Evaluation
8.2
Manage Releases Agile
Release 9
Manage Security
Access Management
Information Security Management

6. List of Modules Modules Processes Manage Strategy Manage Support10
Manage Strategy
IT Portfolio Management
Financial Management
Demand Management
Strategy Planning
Manage IT Capabilities 11
Manage Support
Incident Management
Problem Management
Knowledge Management

7. Module Components

8. Module Components Sr. No Deliverable Details Type 1 Introductory Brief
Provides an overview about components and important aspects of each Module
MS PowerPoint 2
Process Flow Chart
A step by step diagrammatic representation of the process with inputs and outputs
Consists of list of sequential activities that every role mentioned in swim lane has to perform in the process
MS Visio 3
Process Narrative
Process narrative is prepared to supplement the process flowchart
Provides a detailed description of each activity mentioned in the flow chart
Provides list of COBIT controls, policies, documents, reports or systems that may be required for process
MS Word 4
RACI Matrix
RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process
Describes the participation by various roles in each activity mentioned in the process
Provides clarity on responsibilities for every role
MS Excel 5
Abbreviation List
List of abbreviations used in flow charts

9. Process Flow Chart
Module Name
Process Name - Sub Process Name
Identify Functional swim-lanes as per standard roles
Input Process
Output Process
Document to be used / referred
COBIT Control reference
Control activity mapped to COBIT
A Process Flow Chart is a sequential representation of the activities to be performed as part of the process
A Process Flow Chart also highlights the role responsible for every activity in swim-lane

10. Process Flow Legend
Flow Chart Legend provides a quick overview of the symbols used in the Process Flow Chart

11. Process Narrative
Relevant key systems and policies involved in process, and key data reports
Reference of COBIT control mapped in the Process
Detailed description of activities of each sub process
A Process Narrative is prepared to supplement the process flowchart
A Process Narrative provides a detailed description of each activity involved in the process

12. RACI Matrix RACI Legend R
Responsible: Role who owns the project / area of focus
"R" is committed to the area of focus, has the skills and contributes to shape the final outcome. A
Accountable: Role to whom the "R" is accountable
"A" signs or approves the work and should be willing to take on additional leadership
Only one "A" per task C
Consulted: Role which have specific skills to lend to the project / area of focus
Their contribution and time commitment is marginal in comparison to "R" or "A“
Also called SME (Subject Matter Expert) I
Informed: Roles that receive major reports and critical information
Informed Roles exert less influence than other members of the team
RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process

13. Process Identification - Process Specifics Activities / Decisions
RACI Matrix
Process Identification - Process Specifics
Role of Participants
Role1
Role 2
Role 3
Process Name
Name of Process
Process ID
Process Owner - Business
Role of Business Owner for this process
Process Owner – IT
Role of IT Process Owner for this process
Activity ID
Activities / Decisions
Sub Process 1
Input – Sub process
Activity Box 1 C I
R/A
DOC - Name of document / policy
Activity Box 2
Activity Box 3
Output – Sub process
Sub Process 2
Output - Sub process
Appropriate roles identified for the process/sub process
Activity description for all activities mentioned in the flow
Appropriate R/A/C/I for each role
RACI identifies the inherent roles and responsibilities of involved personnel within a process or a sub-process

14. Module Details

15. Manage Business Continuity
Build IT Continuity Plan
Distribution of the IT Continuity Plan & Training
Testing of IT Continuity Plan
Manage Business Continuity
Availability Management
Service Continuity Mgmt.
Capacity Management
Maintenance of IT Continuity Plan
Disaster Notification Handling
Service Recovery
Post Recovery Review
Capacity Utilization Threshold Setting
Capacity Tracking
Service and Component Infrastructure Design
Availability Tracking
Preventive Maintenance (Proactive Activity)
Manage Business Continuity Module - This module will assist organizations implementing reliable business continuity plans to ensure that IT resources and services are always available to users in case of any disruption.
Availability Management Process - This process is to ensure that the duration, and the number, of service outages do not cause the availability or reliability objectives of the SLAs to be violated.
Capacity Management Process - This process provides assurance that information resources supporting business requirements are continually available.
Service Continuity Management Process - This process minimizes impact of a major IT service interruption on key processes.
Module Description

16. Manage Business Continuity – Availability Mgmt.
Service and Component Infrastructure Design
None
Input
Output
None
Roles
Deliverables
Availability Manager
Service Level Operations
Key Activities
Work order is reviewed and updated
Service Infrastructure is designed to meet Service Level Requirements
Determine if infrastructure is to be changed
Risk and Impact analysis is done

17. Manage Business Continuity – Availability Mgmt.
Availability Tracking
Demand Management
Input
Output
Problem Resolution
Roles
Deliverables
Availability Manager
Tracking Overview
Key Activities
Delivered level of availability is determined
New problems are registered and incidents are linked to it
Problem is assigned to the specialist for resolution

18. Manage Business Continuity – Availability Mgmt.
Preventive Maintenance (Proactive Activity)
None
Input
Output
Ticket Creation
Roles
Deliverables
IT Administrator
Key Activities
Performance and capacity of IT resources is monitored
Server availability to the business is monitored
Detected Issues are checked

19. Manage Business Continuity – Capacity Mgmt.
Capacity Utilization Threshold Setting
None
Input
Output
Knowledge Management
Change Registration
Capacity Tracking
Roles
Deliverables
Capacity Manager
Capacity Tracking Overview
Key Activities
Work order is reviewed and updated
Capacity utilization threshold is decided
Capacity tracking overview is created
Knowledge database is updated

20. Manage Business Continuity – Capacity Mgmt.
Capacity Tracking
Capacity Utilization Threshold Setting
Demand Management
Input
Output
Problem Resolution
Roles
Deliverables
Capacity Manager
Capacity Tracking Overview
Key Activities
Capacity utilization values are determined
New problems are registered and incidents are linked to it
Problem is assigned to the specialist for resolution

21. Manage Business Continuity – Svc. Cont. Mgmt.
Build IT Continuity Plan
None
Input
Output
Distribution of IT Continuity Plan & Training
Roles
Deliverables
Business Process Owners
IT Continuity Manager
IT Risk Assessment report
IT Continuity Plan
Risk management framework
Key Activities
IT risks are aligned with organization’s risk management framework
Context, goals and criteria for risk evaluation are established
Identified risks are responded and accepted
IT continuity framework is developed
IT continuity Plan is developed

22. Manage Business Continuity – Svc. Cont. Mgmt.
Distribution of the IT Continuity Plan & Training
Data Externalization
Backup and Restoration
Service Recovery
Testing of ITCP
Build ITCP
Maintenance of ITCP
Input
Output
Roles
Deliverables
Business Process Owners
IT Continuity Manager
Key Activities
Roles, responsibilities are communicated to all involved people
Safety and externalization of plans are ensured

23. Manage Business Continuity – Svc. Cont. Mgmt.
Testing of IT Continuity Plan
Maintenance of ITCP
Distribution of ITCP and Training
Input
Output
Change Registration
Roles
Deliverables
Business Process Owners
IT Continuity Manager
Service Provider
Service Recovery Team
Test Plan
Test Results
Action Plan
Key Activities
Testing of IT Continuity Plan

24. Manage Business Continuity – Svc. Cont. Mgmt.
Maintenance of IT Continuity Plan
IT Strategy Planning
Input
Output
Testing of ITCP
Distribution of ITCP and Training
Roles
Deliverables
Business Process Owners
IT Continuity Manager
Key Activities
Updating of IT Continuity Plan

25. Manage Business Continuity – Svc. Cont. Mgmt.
Disaster Notification Handling
None
Input
Output
Service Recovery
Roles
Deliverables
Service provider
IT Continuity Manager
Situation Assessment checklist
Key Activities
Service recovery is initiated, in case recovery decision deadline is reached

26. Manage Business Continuity – Svc. Cont. Mgmt.
Service Recovery
Disaster Notification Handling
Incident Escalation Handling
Input
Output
Post Recovery Review
Roles
Deliverables
IT Continuity Planner
Service Recovery Team
Key Activities
Impact of disaster on critical resources is analyzed
Appropriate number of member required for each team to perform recovery are identified
Tasks for service recovery is distributed among required members
Customer representative and concerned people are updated
In case of unforeseen circumstances, decision on what corrective actions needs to be taken are determined

27. Manage Business Continuity – Svc. Cont. Mgmt.
Post Recovery Review
Service Recovery
Input
Output
Change Registration
Request Fulfillment
Roles
Deliverables
IT Continuity Manager
Support Team
Service Recovery Team
Change Coordinator
Action Plan
Key Activities
Post-recovery meeting and review is conducted with the people who performed the service recovery

28. Thank You
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